ICT Information and Knowledge Manager

Social network you want to login/join with: col-narrow-left Client: Other - EU work permit required: Leonardo is a global industrial group, among the main global players in Aerospace, Defence and Security that realises multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the UK, Poland and the US. It also operates in 150 countries through subsidiaries, joint ventures and investments. A key player in major international strategic programmes, it is a technological and industrial partner of governments, defence administrations, institutions and companies. Within the GCAP Joint Venture, in the GCAP Technical Leadership UO, we are looking for a IT Knowledge Manager for GCAP HQ in Reading (UK). The Knowledge Manager will work with all areas of the Digital Information function to ensure that accurate and up-to-date information is available for all stakeholders. This individual will also be responsible for managing the organisation's knowledge base, creating documentation, and providing training materials to support organisational objectives. This role reports to the Head of Digital Information Business Management. Key Capability Accountabilities and Objectives Design and implement knowledge management framework within the Digital Information function by developing processes and protocols for storing, securing and maintaining knowledge assets, ensuring accuracy and compliance. Collaborate with technology and business stakeholders to facilitate knowledge sharing across value streams and to identify and address knowledge gaps within the Digital Information function. Monitor and assess knowledge usage, content effectiveness and remove redundancies to improve knowledge systems and repositories. Train Digital Information function on knowledge management tools and best practices and evaluate the effectiveness of knowledge management initiatives. Collaborate with IT to optimise knowledge management systems. Lead communities of practice and knowledge-sharing events Objectives Develop and maintain accurate and secure knowledge repositories and database, ensuring accessibility to the relevant stakeholders. Facilitate a knowledge-sharing environment and implement best practices in the Digital Information function. Collaborate with business and technology to identify and improve redundancies and/or knowledge gaps in the knowledge repositories and databases. Seniority: Senior (5-10 anni). Proficiency in relevant software and tools, with the ability to quickly learn and adapt to new technologies. Proficiency in content management systems (CMS), knowledge bases and collaboration platforms. Strong analytical skills, to monitor content effectiveness, detect redundancies and evolve the knowledge repositories. Ability to manage multiple projects and priorities. Good command of the English language, including setting tasks and instructions, providing feedback, creating reports, documents, and other written materials. Desiderable Skills, Experience and Qualifications: Bachelor's degree in information science, business, or related field Google Data Analytics, Microsoft Certified Data Analyst Associate certification and Certified Data Management Professional. Project Management Professional, PRINCE2, and PMI-ACP (Agile Certified Practitioner) Knowledgeable in the practical application of Agile methodologies and frameworks (e.g., Scrum), with demonstrable experience of upskilling teams in Agile. Good understanding of SQL, Python, and other relevant development languages. Ability to use data analytics and visualisation tools, such as Tableau, Power BI and Elasticsearch. Good understanding of UX/UI principles to design intuitive knowledge portals and intranets.