Field Application Specialist

1 mese fa

Milano, Italia Sysmex Europe GmbH A tempo pieno

We're looking for a Field Application Specialist (FAS) in the Italy North region to help us boost the company to the next level. We want you to be tenacious and results-oriented. You’re hard-working, motivated to make a big impact, and you persevere until the job is done.

Initiative and a growth mindset are essential. You often come up with ingenious ways to reach your goals. In addition, you’re constantly analyzing the market to implement new ideas and opportunities.

As an expert professional in your area, you lead after-sales activities and provide application support for Sysmex’s diagnostic portfolio.

Field Application Specialist - North (f/m/x)

In this role you will:

Provide added value

  • Promote Sysmex Portfolio and Services together with Account Managers;
  • Be part of the Account Team and participate in the definition and execution of the Account Plan;
  • Participate in tender preparation and documentation;
  • Maintain theoretical and practical knowledge of Sysmex’s diagnostic portfolio across a variety of specialty applications;
  • Provide high-quality sales support, engaging with customers to provide technical discussions, seminars, and roundtables;
  • Apply consultative selling leveraging scientific and technical knowledge;
  • Be able to take advantage of time in the laboratory to speak the same language as the medical and technical staff;
  • Act as a consultant to identify the best operational workflow and lab organization, supporting the change management of the customers;
  • Provide information to the sales department about users' habits, needs, or recommendations;
  • Co-design the best solutions to satisfy the specific customer’s needs and workflow;
  • Gather competitive information, understand user sensitivity, and report to marketing and sales;
  • Drive implementation of Sysmex solutions, including instrument configuration, validation, and end-user training;
  • Lead post-sales support to the customer to aid in establishing new parameters or reviewing operational workflow;
  • Organize and participate in local events based on Sysmex laboratory technology and diagnostic value;
  • Plan and execute demonstrations of Sysmex solutions, assuring follow-up and monitoring of the return on investment;
  • Provide support to customers on any application and QC-related topics;
  • Plan proactive activities and regular visits to key customers;
  • Report field activities and opportunity-related tasks;
  • Organize regular meetings with key end-users to highlight the value of Sysmex solutions;
  • Ensure that all customer-related records are up-to-date;
  • Accurately record service activities on Sysmex CRM;
  • Team up with other field support functions and the marketing department;

This role requires the employee to be able to perform any activity in the clinical laboratories and departments.

Job requirements

  • University Degree in biology or medical fields (PhD is a plus)
  • Proficient with Office (PowerPoint and Excel)
General professional experience:
  • Technical knowledge of the medical industry
  • Hands-on experience in clinical laboratory procedures
  • Ability to positively influence others
  • Sales acumen and high communication skills
  • Understanding of tender procedures and requirements
Professional experience for the position:
  • 4 - 6 years of experience in the IVD Market, either in sales or application roles;
  • Experience with at least one of the following: hematology, urinalysis, or hemostasis instruments

What's in it for you?

One of our biggest goals as a company is the health and well-being of our employees.
And so, we offer the following:

  • Mobile working
  • Flexible time and work-life balance
  • Ticket restaurant
  • Canteen
  • Campus training platform for the growth of your knowledge and skills
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