Customer Service Representative
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Location:
Milan (Hybrid – at least 3 days/week on-site) YOUR MISSION: Process customer orders (direct & consignment) via SAP HANA ERP Maintain customer account records & order histories Support consignment & tender agreements Monitor inventory, consignment & trunk stock Manage returns (RGAs, complaints) with global CS & QA teams Coordinate product returns with European warehouse Assist customers, sales teams & distributors (availability, order status, deliveries) Handle inquiries & ensure timely follow-up Prepare sales reports upon request
YOUR PROFILE
Previous experience in customer service or a recent graduate in the field Strong MS Office skills (Word, Excel, Outlook, Teams) Excellent communication & phone skills Fluent Italy BONUS POINTS: Experience in high-tech, pharma or medical device industry Knowledge of SAP ERP Experience supporting direct sales organizations Bachelor's degree or Master's degree Fluent English Ready to make an impact? Apply now and be part of a dynamic, international team at Terumo Neuro #Terumo Neuro #We Are Hiring #Customer Service #Job Opportunity #Milan Jobs #Career Opportunity #Customer Success #SAP #Medical Devices #Teamwork #Join Us #Now Hiring #Ita
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