Education Services Operations Specialist

Job Description

In This Role, Your Responsibilities Will Be:

• Develop and execute regional Education Services business strategies that support sustained growth and profitability.
• Own and achieve revenue, bookings, margin, utilization, and customer engagement objectives for the assigned region.
• Identify new market opportunities, customer segments, and expansion strategies to increase adoption of training and certification programs.
• Drive pipeline development, forecasting activities, and performance reviews to ensure business objectives are met.
• Partner closely with Sales, Customer Success, and Business Unit teams to position Education Services as a strategic component of customer success initiatives.
• Support strategic account planning and collaborate on opportunities that drive training attachment and expansion revenue.
• Build trusted relationships with key customer stakeholders and executive decision-makers.
• Present compelling business cases, workforce development solutions, and value propositions to customer leadership teams.
• Lead commercial discussions, contract negotiations, and enterprise training agreements.
• Develop, manage, and grow distributor relationships to expand market coverage and business performance.
• Establish business plans, performance metrics, and review processes for distributors and channel partners.
• Identify, recruit, onboard, and develop Authorized Training Partners across the region.
• Monitor ATP performance, quality standards, customer satisfaction, and business outcomes.
• Conduct partner business reviews, compliance assessments, and capability development activities.
• Influence cross-functional teams and stakeholders to support strategic business objectives.
• Provide market intelligence, customer insights, and business recommendations to leadership and partner organizations.
• Manage customer concerns effectively, ensuring positive outcomes while maintaining strong business relationships.
• Represent Education Services in regional planning discussions and strategic initiatives.
• Travel as needed to support customers, partners, and business growth objectives.

Who You Are

You anticipate future possibilities and translate them into breakthrough strategies. You build partnerships and work collaboratively with others to meet shared objectives. You gain the confidence and trust of others through honesty, integrity, and authenticity. You communicate a compelling and inspired vision that motivates others to take action and achieve business goals. Your ability to influence diverse stakeholders, navigate complexity, and remain focused on results enables you to create value for customers, partners, and the organization.

For This Role, You Will Need:

• Professional experience in business development, sales, account management, channel management, customer success, training services, or a related commercial function.
• Demonstrated success driving revenue growth and achieving or exceeding business targets.
• Experience developing and executing strategic business plans and growth initiatives.
• Ability to manage forecasts, analyze business performance, and utilize data to identify opportunities and risks.
• Experience building and maintaining relationships with customers, channel partners, distributors, or external stakeholders.
• Strong commercial, negotiation, and customer engagement skills.
• Ability to influence and collaborate effectively across cross-functional teams without direct authority.
• Strong verbal and written communication skills in English and Italian.
• Effective presentation skills with the ability to engage senior stakeholders and decision-makers.
• Financial and business acumen with the ability to evaluate performance metrics and growth opportunities.
• Willingness and ability to travel up to 15%.

Preferred Qualifications That Set You Apart:

• Experience supporting education, training, certification, learning, or workforce development programs.
• Experience working with distributor networks, channel ecosystems, or partner-l