Responsabile Full Time

Dana is a global leader in the supply of highly engineered driveline, sealing, and thermal-management technologies that improve the efficiency and performance of vehicles with both conventional and alternative-energy powertrains. Serving three primary markets – passenger vehicle, commercial truck, and off-highway equipment – Dana provides the world's original-equipment manufacturers and the aftermarket with local product and service support through a network of nearly 100 engineering, manufacturing, and distribution facilities. Position Summary We're looking for an IT Lead - Field Support in Rivoli (TO). Acts as internal consultant, providing technical guidance and business process expertise on projects, and researches strategic planning matters from a technical or business standpoint. Serves as the lead technical resource in the oversight, planning, and implementation of Field Support Services to manage. Provides guidance to project and technical leads as the point of contact for cross functional design issues and architecture design issues Understands the procedures and expected system performance associated with the introduction of new information technologies, while seeking ways to collaborate with other IT members to facilitate transitions. Delivery Works with IT and the Business to facilitate program and project execution, supplying resources to work under IT / Business direction to deliver approved programs / projects. Assists in the delivery of project requests in a managed services environment and provides technical support within the defined support process environment Provides quality, standard End User and VIP Services for Dana Main responsibilities Act as change leader for benefits across the organization; Creating the best possible, consistent user experience by working with the functional Dana IT teams Determine level of effort for Field Support Services work given a set of requirements, and determine estimate to complete Develop or assist in the development of roadmaps for the applications supported within their areas. Provide input for budget planning and track plant-specific IT requirements in the AOP cycle. Deploy Dana IT standards for hardware, software, and processes. Actively participate in P1 / P2 incident calls, communicate plant impact and resolution status, and contribute to post-event root cause analysis. Direct, organize, and lead projects in the implementation and use of new software tools and systems. Ensure that there is a business perspective on how new technical capabilities will be delivered to the business, including planning around key business cycles, selecting appropriate customers for migration, etc. Facilitate business relationships between all applicable business and IT functions Lead the day-to-day responsibilities of the Regional Field Services team to include: Service Desk incident resolution VIP support services New hire setup of computers, system accounts etc Monitoring and upgrading of desktop applications, antivirus, security etc. Plant and Office production outages due to IT failures Drive common processes to support the infrastructure in the region Manage with metrics to direct and improve IT Services in region Drive standardization of infrastructure hardware / software in the region using the standards set by the Enterprise Infrastructure teams Conduct performance management reviews of IT Field Support resources in the region by managing accountability and excellence within the team and each employee. IT Lead should strive for continuous improvement. Plan and conduct audits of facilities and offices as needed. Troubleshoot tools, systems, and software; Patching and hardening for the purpose of protecting Dana's IT assets from Cyber attacks Develop and maintain a formal description of the Regions Field Support Services Work with the functional Dana IT teams to ensure that standards, strategies and processes across the IT service lifecycle are adhered to. Coordinate IT and business resources to plan, estimate and carry out programs of systems development work to time, budget and quality targets and in accordance with appropriate standards. Comply with all in-plant safety practices and escalation any violations or gaps. Gain detailed understanding of plant operations, including manufacturing processes, metrics, products, customers, OT environments, and deployed IT applications. Support major rollouts (e.g. Windows operating system upgrades, Office365, server and hardware refreshes, LAN upgrades, tech debt removal). Maintain accurate inventory of site assets, ensuring updates in Asset and Configuration Management systems. Bachelor's degree required or regional equivalent, preferably in a related discipline such as Information Systems, Engineering, Computer Science or Business or 10 years of related professional Dana experience. Experience 10 Years of relevant experience Language Skills English (fluency in reading, writing, and speaking); other language skills desirable Certifications CompTIA A. Other IT industry certifications (ITIL, PMP, CISA, etc.) are a plus Additional skills Excellent analytical, problem solving, oral, written, and team building skills Strong technology acumen; familiar with key concepts around data, applications and infrastructure People management skills; good written and verbal skills Excellent time management and organizational skills; attention to detail Availability to travel for some business trips (20-30%) to Italian locations, for example : Core Competencies Ability to think and act in a strategic way Can lead & act consistently with the company's strategy and values Able to demonstrate strategic problem solving, good decision making and sound judgment Demonstrates sound business and technical acumen Ability to build and develop talent Able to align talent to the company's strategy Demonstrates ability to develop self and others Shows evidence of continuous learning Demonstrate performance leadership Ability to demonstrate an effective approach to engagement and problem solving Able to build trust and engage others Can build or contribute to an inclusive team environment, demonstrates strong interpersonal communications Ability to achieve planned results Demonstrates a strong customer focus through planning and actions, acts with initiative and urgency Shows the ability to be a change leader with adaptability and continuous improvement Ability to hold oneself and other accountable for results Demonstrates the ability to leverage all available resources to achieve results "If you are not contacted within 60 days after your application, the search should be considered filled.