Professional Services Engineer, Italy

Overview Join to apply for the Professional Services Engineer, Italy role at Axon. Location: Italy. This role is focused on driving customer success and adoption of TASER and Axon products and solutions within Public Safety and adjacent sectors in the region. Your Impact Your Impact Be part of a team that bridges citizens and public safety professionals by deploying, supporting, and enabling the use of Axon technologies. You will work with the Country Manager, Sales and Engineering teams, and in-country partners to ensure successful adoption and deployment. Your Day to Day - Provide timely, professional technical support to customers via phone, email, and ticketing platforms - Own and follow through on support cases from intake to resolution (Tier 1–3)- Lead onsite and remote installations of Axon hardware and software - Deliver technical training and onboarding to customers and partners as part of product deployment - Collaborate with local partners and distributors, supporting their technical readiness and field performance - Maintain deep expertise across the Axon product ecosystem, tools, and implementation workflows - Travel as needed (approximately 40%) to support installations, escalations, training, and evaluations - Document and escalate product issues, bugs, and field trends to Engineering and Product teams - Support product evaluations with installation, configuration, and field testing - Schedule and lead regular technical check-ins with assigned customers - Coordinate with internal teams to proactively address customer needs and deployment blockers - Adapt to evolving regional needs and occasionally support cross-functional priorities Basic Qualifications - 3+ years in a technical support, professional services, or field implementation role - Strong technical knowledge in: Networking (TCP / IP, VLANs, DNS, DHCP, VPN, firewalls, proxies); Relational databases (SQL Server, PostgreSQL, MySQL); IaaS (AWS, Azure); Digital video, mobile communications, embedded systems, IAM, SaaS - Experience with computing infrastructure, system support, and data centers - Confident in diagnosing and integrating complex IT systems with strong troubleshooting skills - Strong communication in English and Italian, capable of interfacing with technical and non-technical stakeholders - Proficiency with MS Office, Salesforce, Trello, Slack, Quip; quick to adopt new tools - Independent, remote-friendly work style; proactive and self-motivated - Strong interpersonal skills and business acumen; able to collaborate across teams - Willing and able to travel up to 40% within region and abroad - Legal right to live and work in Italy and travel internationally - Bonus: Understanding of software development, project tracking, or data analysis Preferred Qualifications - Prior military or law enforcement experience - Bachelor's Degree (preferably in Computer Science or Engineering) or equivalent experience - Service Management and / or Professional Services experience in the public safety or defence sector is a plus Don't meet every single requirement? That's ok. Axon encourages applications from candidates with diverse backgrounds and experiences. Important Notes The above description is not exhaustive of all duties and responsibilities and may change at any time. Some roles may require eligibility to work in a firearms environment. Axon is an equal opportunity employer. Axes to help diversity and inclusion: We are committed to building diverse teams that reflect the communities we serve. If you require accommodation during the application process, please contact J-18808-Ljbffr #J-18808-Ljbffr