Lavori attuali relativi a Head of Technical Support - Bologna - Randstad
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Head Of Technical Support
6 giorni fa
BOLOGNA, Italia Randstad A tempo pienoDavid Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team. Position: Head of Technical Support Employment type: Full-time DUTIES AND RESPONSIBILITIES: Design and implement a global support strategy that aligns with organizational goals. Ensure...
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Technical Support Specialist
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Aftermarket Technical Support
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Aftermarket Technical Support
1 settimana fa
BOLOGNA, Italia Fiac Professional Air Compressors A tempo pieno**AFTERMARKET TECHNICAL SUPPORT****Mission**- To handle the requests of technical support from customers- To evaluate warranty claims received by service dealers and customers.- To prepare and do technical trainings to customers' technical teams.This position reports to the CTS Business Line Manager and will work in close cooperation with equipment's sales...
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Aftermarket Technical Support
2 giorni fa
Bologna, Italia TN Italy A tempo pienoSocial network you want to login/join with:Passionate people create exceptional thingsDid you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure, and many more.We´re everywhere! Working with us means working with the latest technologies and groundbreaking,...
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Aftermarket Technical Support
1 giorno fa
BOLOGNA, Italia Tn Italy A tempo pienoSocial network you want to login/join with: Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries?Electronics, medical research, renewable energy, food production, infrastructure, and many more.We´re everywhere!Working with us means working with the latest technologies and groundbreaking,...
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Aftermarket Technical Support
15 ore fa
BOLOGNA, Italia Tn Italy A tempo pienoSocial network you want to login/join with: Passionate people create exceptional things Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure, and many more. We´re everywhere Working with us means working with the latest technologies and groundbreaking,...
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Head of Engineering
1 settimana fa
Bologna, Italia Coesia A tempo pieno**About FlexLink** FlexLink, headquartered in Gothenburg, Sweden, is an industry leader in automated production and material flow solutions, providing customers with state-of-the-art solutions that deliver production efficiency and enable sustainable manufacturing. FlexLink serves a broad customer base in different industries: food, beverage, tissue &...
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Head Of Engineering
7 giorni fa
BOLOGNA, Italia Coesia A tempo pieno**About FlexLink**FlexLink, headquartered in Gothenburg, Sweden, is an industry leader in automated production and material flow solutions, providing customers with state-of-the-art solutions that deliver production efficiency and enable sustainable manufacturing.FlexLink serves a broad customer base in different industries: food, beverage, tissue & hygiene,...
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Aftermarket Technical Support
1 settimana fa
Bologna, Italia Fiac Professional Air Compressors A tempo pieno**AFTERMARKET TECHNICAL SUPPORT** - The Role:_ **Mission** **Job description** - Provide remote technical support and organize trainings for customers and service dealers and in relation to specific products - Check constantly bulletins and the technical documentation related to the products part of our portfolio - Handle through dedicated tools the...
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Head of Service
4 giorni fa
Bologna, Italia Greentalent A tempo pienoGreentalent, recruiter specializzato nella ricerca e selezione di professional e manager nei settori Energy, Engineering e Environment, per importante EPC Contractor operante nell’ambito della Power Generation, ricerca un/a: **Head of Service - Power Generation** In particolare, in qualità di Head of Service, la risorsa: - È responsabile...
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Aftermarket Technical Support
6 giorni fa
BOLOGNA, Italia Fiac Professional Air Compressors A tempo pieno**AFTERMARKET TECHNICAL SUPPORT**- The Role:_**Mission****Job description**- Provide remote technical support and organize trainings for customers and service dealers and in relation to specific products- Check constantly bulletins and the technical documentation related to the products part of our portfolio- Handle through dedicated tools the requests of...
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Head Of Service
15 ore fa
BOLOGNA, Italia Greentalent A tempo pienoGreentalent, recruiter specializzato nella ricerca e selezione di professional e manager nei settori Energy, Engineering e Environment, per importante EPC Contractor operante nell'ambito della Power Generation, ricerca un/a:**Head of Service - Power Generation**In particolare, in qualità di Head of Service, la risorsa:- È responsabile dell'andamento...
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Head of Privacy
1 settimana fa
Bologna, Italia YOOX NET-A-PORTER GROUP A tempo pienoHEAD OF PRIVACY & DATA COMPLIANCE YOOX NET-A-PORTER GROUP is the world leader in online luxury and fashion that comprises a complete luxury retail ecosystem. The Group sells directly to customers globally through its own family of multi-brand online shops NET-A-PORTER, MR PORTER, YOOX and THE OUTNET. The Group’s Online Flagship Stores Division partners...
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Head Of Platform Engineering And Architecture
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Bologna, Italia Buscojobs A tempo pienoHead of Platform Engineering and ArchitectureLombardiaEUR 90.000 - 110.000Virgin Fibra is the last Italian company to arrive in the Virgin Group. We provide "fibra pura a casa" (FTTH), nothing else. Easy, isn't it? Simplicity and Transparency are our key words. We believe in flexibility and hard work. We believe in work-life balance and in creating a sense...
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Head of Core Infrastructure
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Bologna, Italia ECMWF A tempo pieno**The role**: ECMWF has an opening for a Head of Section position in the Computing Department. The position is located at our Bologna duty station, with occasional attendance at our Reading offices also expected. The Head of the Core Infrastructure Section is part of the Computing Department and ECMWF’s senior management team. In this role as part of the...
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Head Of Accounting
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BOLOGNA, Italia Musixmatch S.P.A A tempo pienoABOUT MUSIXMATCH: Musixmatch is the leading music metadata company, featuring the world's largest lyrics catalog and 70M user contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with 100,000 music publishers including Sony/ Music Publishing, Universal...
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Head Of Accounting
6 giorni fa
BOLOGNA, Italia Musixmatch S.P.A A tempo pienoABOUT MUSIXMATCH: Musixmatch is the leading music metadata company, featuring the world's largest lyrics catalog and +70M user contributors. Musixmatch is the trusted global partner of companies like Spotify, Apple, Amazon Music, Meta, Google, MTV, Shazam, Vevo and has a partnership with +100,000 music publishers including Sony/ Music Publishing, Universal...
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Head Of Marketing
1 giorno fa
Bologna, Italia Buscojobs A tempo pieno7 giorni fa As one of Europe's fastest-growing Greentech scale-ups, Otovo is determined to make our dream of bringing solar energy to every home a reality. Since our launch in 2016, we have enabled homeowners in 13 European countries to easily install solar panels, batteries, electrical vehicle chargers and heat pumps to make their homes solar-powered...
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Pre-sales Technical Support Professional for
1 settimana fa
Bologna, Italia Siemens A tempo pieno**Job title**:Pre-sales Technical Support Professional for Automation Systems **Create a better tomorrow with us.** We are looking for a Pre-sales Technical Support Professional, committed to automation systems portfolio, to be hired with a permanent contract in **Bologna** within the **DI FA **area. Siemens is a focused technology company, pioneering...
Head of Technical Support
2 settimane fa
David Kennedy Recruitment is working with an award-winning liquidity and technology solutions company who is seeking to onboard a Head of Technical Support to join their team.Position: Head of Technical SupportEmployment type: Full-timeDUTIES AND RESPONSIBILITIES:Design and implement a global support strategy that aligns with organizational goals.Ensure a consistent and high-quality support experience across all regions.Cultivate and lead a high-performing, customer-focused global technical support team, fostering a culture of excellence.Enhance customer satisfaction and loyalty by delivering exceptional support experiences.Manage day-to-day operations, ensuring compliance with SLAs, KPIs, and quality standards.Continuously refine support processes and workflows to improve efficiency and effectiveness, utilizing tools such as Zendesk, Jira, Klaus, and Workforce Management.Use data and analytics to identify trends, assess performance, and make informed decisions to optimize support operations.Leverage technology to streamline support processes and improve the overall customer experience.Develop and implement a comprehensive self-service strategy, incorporating knowledge bases and chatbots, while monitoring usage to identify opportunities for improvement.Work closely with Product, Engineering, and other teams to advocate for customer needs and contribute to enhancing the product experience.Establish and track key performance indicators to assess the effectiveness of both team and individual contributions.REQUIREMENTS:Native/Fluency in English with strong proficiency in both written and spoken communication.Proven experience leading global technical support or technical operations teams.In-depth understanding of support methodologies and industry best practices.Strong ability to solve complex problems and make sound decisions under pressure.Ability to engage and collaborate effectively across teams.Hands-on experience with customer relationship management (CRM) systems and help desk platforms, particularly Zendesk.Solid technical proficiency with relevant systems and technologies.Passionate about customer service and committed to delivering top-tier support experiences.OFFER:Exciting opportunity to play a key role in shaping the future of a rapidly growing fintech platform.Competitive salary and performance-based incentives.Collaborative and innovative work environment that encourages creativity and problem-solving.Opportunities for professional growth and career advancement.Flexible working arrangements and a comprehensive benefits package.
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