Operations Manager, FC Operations
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Overview
In this role you drive operational excellence at a Fulfilment Centre, leading a team of Area Managers to meet safety, quality and productivity targets. You will coordinate with HR, Finance, Safety and Security to optimize site performance and implement cross-site initiatives. You'll analyse performance data, mentor leaders, and explore innovative ways to improve day-to-day operations. This is a hands-on leadership role that anchors the First Mile and rapid, reliable fulfilment at scale.
Responsabilità
- Manage and develop a team of Area Managers
- Lead shift-based operational teams and address issues to impact site performance
- Analyse shift performance against objectives and implement actions to improve operational excellence
- Collaborate with HR, Finance, Health & Safety, and Security
- Design and deliver site-wide initiatives to boost performance
- Mentor and coach teams to become high-performing managers
- Be the link between operations and finance/safety/integration teams
- Support day-to-day operations while exploring innovative approaches to the site
Requisiti fondamentali
- Bachelor
- Relevant experience in people and stakeholder management
- Advanced proficiency in English (verbal and written) and intermediate proficiency in the local language
- Experience using data or anecdotal evidence to influence business decisions
- Experience in key areas of production and supply chains
- leadership
- mentoring
- stakeholder management
- data-driven decision making
- Lean, Six Sigma and Kaizen techniques (preferred)
- MS Office (Word, Excel, Outlook)
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