Operations Strategy Lead

2 giorni fa

Monza, Italia Zappyrent A tempo pieno

Operations Strategy Lead Top 50 Fastest Growing Startups in Southern Europe 2024 (Sifted) VC-backed, disrupting the rental market About Us At Zappyrent, we are redefining long-term home rentals by making the process easier, safer, and more efficient for both tenants and landlords. Our platform automates the rental journey, eliminating friction in a market ripe for disruption. Join a fast-growing team that is reshaping the real estate experience in Italy The Role We are looking for a former consultant (or a similar profile) who is willing to get their hands dirty and build the processes that will manage thousands of apartments across Italy. We are looking for a process architect. You will work side by side with the COO to eliminate inefficiencies and scale operations without linearly increasing headcount. What You'll Do Process Engineering: Map the post-acquisition funnel (from booking to check-out) and identify where we lose time or margin. Customer Experience Ownership: Design and build an experience that is consistently 10x better than existing alternatives, setting a new benchmark for how property management should feel for both landlords and tenants Operational Excellence: Coordinate with operations function managers using data-driven insights and optimized workflows. Automation & Tools: Implement and optimize the tech stack (Ai and automations) to reduce manual tasks to ZERO. Enable a model where people focus on high-value, human interactions with customers, while the underlying operations run 100% automatically in the background. Scalability Planning: If volumes double tomorrow, you already have a plan in place to ensure the organization can absorb the impact. Who You Are Background: 2–3 years in a consulting firm or in BizOps / Operations roles within a high-growth scale-up. Analytical Mindset: If you can't measure it, it doesn't exist. Excel is your native language, but you know how to turn numbers into concrete actions. Startup Pragmatism: We're not looking for observers, but for problem solvers. Location: Our office is located in the Duomo area, Milan. Languages: Full professional proficiency in Italian (to create local content) and English (for internal communication and strategy) Why Join Us: Real Impact: What you design in the morning gets implemented in the afternoon and impacts thousands of users the very next day. Founder Exposure: You will work in direct contact with the leadership team in a transparent, low-bureaucracy environment. Equity: We offer stock option plans so you can participate in the value you help create. Ready to help us scale Zappyrent to the next level?

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