Immediate start Customer service assistant

4 settimane fa

Cassola VI, Italia Scicon Sports A tempo pieno

Customer Service: Provide professional customer service through various communication channels, including phone, email, chat, and social media. Inquiries Management: Handle customer inquiries carefully, recording them accurately in company systems and ensuring that they are assigned to the appropriate resources for prompt resolution. Follow service standards and ensure compliance with business procedures.


~ Effective Communication: Communicate clearly, courteously and professionally with customers, providing accurate information about products, services and company policies.

 
Previous experience in customer care or similar role, preferably in sport B2C industry.
· Excellent verbal and written communication skills.
· Customer orientation and ability to solve problems effectively under pressure, even in challenging situations.
· Knowledge of major computer tools (i.e. Microsoft Office, Excel etc.) and ability to learn new business software quickly.
· Knowledge of Shopify, Oracle NetSuite and Freshdesk is considered a plus.
· Bachelor's degree or equivalent preferred.
· Fluent in English and Spanish, post-intermediate level.

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