Customer Success Manager for Technical Support

Customer Success Manager for Technical Support - Italy (all genders) Location: Preferably Vienna, or you live either in Austria, Italy, Germany, Spain with a valid work permit
Language requirements: Native Italian and full professional English - to apply please send your CV in English
Experience requirements: at least 1 year experience in customer support and technical support
Gross salary range: 30k-49k/Year (depending on experience & qualification)
Employment type: full time according to local labor law, no freelancing
Who We Are: At fiskaly, innovation drives us. We're reshaping the landscape of fiscal compliance with our cloud-based solutions for electronic receipts and invoices. Our team thrives on diversity and collaboration, committed to creating a supportive environment where everyone's contributions are valued. Join us to play a key role in our mission.
The Role: As a Customer Success Manager at fiskaly, you are not only the first point of contact for technical questions from our customers, you are also solution-oriented and eager to learn. You answer support tickets, reproduce errors and create helpful guides and FAQ articles. You will take part in technical kick-off calls and immerse yourself in a working environment that combines daily learning with fun and adventure.
Your Responsibilities
Main interface: You will learn to act as a bridge between our customers and the Sales and Development Teams. Your influence is crucial to our success.
Technical expertise: You will regularly analyze and communicate specific technical requests from our customers. Besides others, a typical task for you will be to create documentation materials together with your team colleagues.
Development and specialization: While you help shape our self-service solution and document customer-specific requests, you will have the opportunity to develop according to your interests and strengths.
Dynamic working environment: Our scale-up environment constantly offers new challenges and allows you to actively shape your own career path. Boredom is a foreign word with us.
You're a fit if
You are authentic: We strive for a diverse environment where people of all genders feel valued and welcome.
You have a technical background: You have experience in technical support, customer support or similar areas, or you have a strong technical affinity and good communication skills.
You are customer-focused: You are service oriented and have a good understanding of technical concepts.
You can work independently: You are used to working autonomously and taking your responsibility.
You can prepare information in an accessible way: You are able to communicate complex information from the Development Teams to our customers in an easily understandable way.
You have experience in designing materials: You have experience in creating customer materials such as guides, documentation, videos, tutorials, workshops, diagrams, FAQs, etc.
You appreciate teamwork: You enjoy collaboration and working in a team.
What we can offer:
The possibility to grow, to try new things, and to fail and learn in a supportive and encouraging environment.
1-2 weeks in-person onboarding process , and Get2KnowYourTeam events, where we have the chance to meet in person in our Headquarters in Vienna.
Vacation days according to the local labor law.
Company hardware of your choice (Windows, Linux or Mac).
Access to professional growth and development .
A vibrant, inclusive company culture that values your well-being and personal growth.
If you are in Vienna:
A hybrid work arrangement.
A public transportation ticket.
Access to a spacious and amazing office close to a subway station (Neubaugasse).
Why choose fiskaly?
Forget monotony and rigid structures - fiskaly is all about innovation, openness, and flexibility. We're a team that celebrates diversity and is driven by the challenge of transforming an industry. Still thinking you might not tick every box? We say, apply anyway. We believe in growth, learning, and the unique value you bring to the table.
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We would like to notify you that personal data about you has been collected by fiskaly GmbH (“Controller”), which is located at Mariahilfer Straße 36/5, 1070 Vienna (AT) and can be contacted by emailing office@fiskaly.com, because Controller wishes to evaluate your candidacy for employment at Controller. Your personal data was either obtained from publicly available sources (e.g. LinkedIn) or provided to Controller by someone who referred you for potential employment. Controller’s data protection officer is CoreTEC IT Security Solutions GmbH, who can be contacted at dsgvo@coretec.at. Your personal data will be processed for the purposes of managing Controller’s recruitment-related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereof, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment. Your personal data has been shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data has been transferred to the United States. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer was subject to appropriate additional safeguards under either the standard contractual clauses or the Privacy Shield. You can obtain a copy of the standard contractual clauses by contacting us at office@fiskaly.com. Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.
By checking this box, I agree to allow fiskaly to retain my data for future opportunities for employment for up to 180 days after the conclusion of consideration of my current application for employment.
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Your way to fiskaly.
Step 1: Screening your resume
It all starts with your application and corresponding initial contact from our side. So please don't be shy to share honest details to pursue your desired career path with us
Step 2: Cultural Fit
We strive to create an awesome working environment and atmosphere at fiskaly. In the Cultural Fit, we find out if you and we are a good match.
Step 3: Skill & Team Fit
If we are likeminded, you made it this far Now it's time to explore your professional experience in depth in a chat with your future team lead and colleagues.
Final step: Welcome aboard
We are a cultural fit, your skills fit the position and the department, and the team likes you. In addition to that, you accepted our job offer. We couldn't be happier

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