Front Office Associate for the Evening Shift
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We are looking for a friendly and welcoming Front Office team member to join our evening shift (until 10:00 PM). With your warm personality, attention to detail and genuine passion for hospitality, you will help create a positive and memorable experience for our guests throughout their stay. From check-in to check-out, you will make sure our guests feel welcome, comfortable and well taken care of. Together, we create special holiday moments and unforgettable stays that our guests will remember fondly.
Tasks
- Performing all check-in and check-out procedures
- Managing online and phone reservations, as well as payments
- Providing information about the hotel, available rooms, rates, services, and amenities
- Responding to guest requests and complaints in a timely and professional manner
- Confirming group reservations and organising personalised services for VIP guests and event attendees
- Supporting a smooth and memorable guest journey from arrival to departure
Requirements
- Previous experience in hospitality is an advantage
- Languages: fluency in Italian and English required; German is an advantage
- Understanding of booking and travel planning platforms
- Excellent communication and organisational skills
- Flexible availability, including different shifts, weekends, and holidays when required
- Open-mindedness
- Attentiveness and patience towards guests
- Problem-solving mentality
- Empathy and integrity
If you enjoy being the welcoming face and voice of AMA Stay and supporting our guests throughout their journey, then we’d love to hear from you.
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