Sales Advisor
1 giorno fa
Pomezia RM, Provincia di Roma; Lazio, Italia
Randstad NV
Tempo pieno
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For a multinational company specialized in developing and manufacturing medical devices and surgical products weare looking for a Customer Service Representative. The resource will be responsible for maintaining high level of customers' satisfaction through the proactivemanagement of back order for impacted products/customer.
esperienza
be accountable for outbound calls to the assigned customers in order to offer alternative products insubstitution;
Manage the replacement offer and the order processing, following guidelines and procedures:
Track and report all the interactions with the customers recording on the dedicated system all the orders, changes, cancellations, delivery dates, application of products, and pricing. Responsible for summarizing and analyzing data and reporting of results;
Collaborate with the sales force communicating with a scheduled timing results of all interactions with customers.
University degree or equivalent
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Knowledge of SAP will is a plus
Good level of English
Ability to adapt to new systems and procedures.
Experience in using AI/LLM tools, including for technical problem-solving, is preferred, along with solid skills in Excel, SQL, and Power Automate, and a basic knowledge of Python. Experience with VBA, Power Query, Power BI/Power Apps, and Gitwould be considered an additional asset.
We offer
a full time fixed term contract. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).
We offer
a full time fixed term contract. 13 del Regolamento (UE) 2016/679 sulla protezione dei dati (GDPR).