Customer Success Executive

Ciao, we're TextYess We're the AI-first CRM that turns conversations into revenue. On-site, WhatsApp, email, voice: our AI Agents sell, support, and retain customers for the best B2C brands out there, autonomously. We believe the future of commerce is warmer, more human than ever
- just at a scale no human team could pull off alone. We're a lean, fast, Italian-born scale-up now expanding our story internationally and this role is a big part of writing it. We're looking for our first Customer Success Manager dedicated to the UK market : a bilingual English–Italian marketer with agency-side experience who can take over live accounts from day one. You'll own a portfolio of UK merchants end to end , from onboarding to expansion, carry a revenue number on your book from month 3 , and give our UK merchants a native-speaking partner as the market scales. Run your UK book end to end , from the handover from Sales through onboarding, adoption and retention, keeping Attio current as the source of truth. Run migrations onto TextYess from Klaviyo, Shopify Email, Brevo and Omnisend: domains, consent, templates and all. Build and launch WhatsApp and email campaigns and automations together with merchants, then teach them to run them on their own. Grow revenue by spotting and closing upsells : plan upgrades, new channels, Autonomous CRM. Create the bridge between the UK and the team : be the voice of UK merchants with Product and Sales, and see technical issues through to resolution with our platform team, Meta and 360dialog. Experience in Customer Success , Account Management or a client-facing role, with hands-on experience running email or CRM campaigns for e-commerce clients (Klaviyo, Mailchimp, Brevo, Omnisend or Shopify Email). Agency background strongly preferred: here you do the marketing work with the merchant, not just manage the relationship. You're at home in Shopify and DTC e-commerce , and can turn ROAS and attributed revenue into a commercial case. A track record managing a client portfolio , including renewal and upsell conversations. English native or fully bilingual (C2) and Italian at C1 or above, both mandatory. Nice to have : experience with WhatsApp marketing or conversational commerce, a migration between marketing platforms under your belt, or a network in UK e-commerce. No layers, no waiting your turn: you'll own outcomes, not just tasks. Lean team, big impact. You'll work shoulder-to-shoulder with top-notch international talent, ready to disrupt and leave a mark. Build, don't maintain. We're early enough that most of what you touch doesn't have a playbook yet, you get to write it. Roles and responsibilities scale with what you prove you can do, not with tenure. We're a dynamic, close-knit crew that moves fast, laughs a lot, and has each other's backs.

Salary:
The gross annual salary (RAL) ranges from € 25K to €40K depending on relevant experience and fit with the role. Stock Options: You'll receive a highly incentivizing stock options package so that if TextYess becomes a giant company, you can enjoy substantial rewards. We are still at the beginning of our journey, and the challenges we will face in the coming years are numerous and highly demanding. Our hiring process Technical Interview with the Hiring Manager , Let’s deepdive into technicalities of the role. # Debrief, reference check, and decision . If you want to own something real from day one and help write TextYess’ growth story, we want to meet you We welcome applicants of all backgrounds and experiences. #