Field Service Administrator

Join Valmet as a Field Service Specialist within our Tissue Field Services Team. In this role, you will work directly at customer sites in EMEA and worldwide, performing maintenance, troubleshooting, audits, and start‑up support on key sections of the tissue machine. Your expertise and customer‑oriented approach will directly contribute to improved machine performance, reliability, and customer satisfaction. This position is ideal for someone who enjoys field work, problem‑solving, and operating in dynamic and international environments. You will work independently or together with other Valmet specialists, representing our service excellence on site. Perform field service activities on one or more tissue machine sections: Carry out inspections, preventive maintenance, troubleshooting, equipment adjustments, and technical audits. Support installation projects, start‑ups, shutdowns, and optimization activities. Prepare accurate service reports, technical documentation, and improvement recommendations. Collaborate closely with customer technical teams, ensuring clear communication and excellent service delivery. Support other services or project activities when required (maintenance, upgrades, measurement tasks). Represent Valmet professionally, contributing to long‑term, trust‑based customer relationships. Minimum 5 years of hands‑on experience in Tissue Machine field with solid expertise in one of the following: – Headbox and forming section – Pressing area (including ViscoNip™)– Reel section operations and maintenance Strong mechanical and/or process competence proven through field service activities. Strong communication skills and customer‑oriented approach, with the ability to work in multicultural environments. Flexibility and willingness to travel about 50% of the time (international and domestic). Good command of English; additional languages are a plus. Proficiency in basic reporting tools (e.g., Microsoft Office). Valid B driving licence. You bring solid technical expertise, hands‑on mechanical/process knowledge, and the ability to operate effectively in demanding on‑site environments. A proactive mindset, strong customer focus, problem‑solving ability, and clear communication skills will distinguish you in this position. Collaborate for growth – Work across boundaries, value diverse perspectives, and focus on customer value. If you need any more information, contact Raffaele Malutta, Tissue Machines Field Services Senior Manager: Please note that we do not accept applications via e‑mail. We perform background checks and alcohol/drug testing for all employees, in line with our commitment to a safe and secure workplace. We work together with our customers throughout the entire lifecycle, delivering cutting‑edge technologies and services as well as mission‑critical automation and flow control solutions. Backed by more than 225 years of industrial experience and a global team of over 18,500 professionals close to customers, we are uniquely positioned to transform industries toward a regenerative tomorrow. We are committed to a respectful and inclusive environment, where people can be themselves and are supported to contribute at their best. xysqume We welcome applicants from all backgrounds and make hiring decisions based on skills, experience, and potential, never on personal characteristics such as gender, gender identity, age, ethnicity, nationality, disability, neurodiversity, religion, sexual orientation, or political views.