CUSTOMER CARE SPECIALIST FULL TIME

Join our team as a Generalist Service Representative and become the technical expert our customers rely on. You’ll deliver hands-on installation, maintenance, and repair services that keep critical systems running safely and efficiently while building lasting customer relationships. Install and commission customer systems according to established procedures and quality standards Conduct preventive, reactive, and corrective maintenance to maximize system reliability and performance Diagnose and resolve technical issues onsite while maintaining strict safety and compliance protocols Proactively identify customer needs and recommend solutions that enhance their operations Active Listening — intermediate level; understanding customer concerns and translating them into effective service actions Customer Orientation — intermediate level; building trust through responsive, reliable technical support diagnosing equipment issues and implementing timely solutions Resilience — intermediate level; staying focused and effective under pressure in dynamic field environments Safety Standards — intermediate level; Maintenance and Repair — developing level; Technical Documentation — developing level; accurately recording service activities and system configurations prioritizing tasks to meet customer commitments and service schedules Strong technical aptitude with a hands-on approach to solving equipment challenges Customer-focused mindset with the ability to communicate clearly in the field Eagerness to learn and grow your technical expertise through guided experience Direct customer impact through meaningful technical work in the field Mentorship and structured support to build your technical skills and confidence Exposure to diverse industries and innovative technologies Ready to launch your technical service career? At Schneider, we believe that every employee is a talent who deserves equal opportunities. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: “We see you. It’s more than just pay and benefits
- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. Support Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. Become an IMPACT Maker with Schneider Electric – apply today €9% organic growth Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here Schneider El