Customer Account Manager

2 giorni fa
Pavia PV, Provincia di Pavia; Lombardia, Italia Glovo Tempo pieno
Overview In this role you will cultivate and grow top restaurant partnerships, acting as a trusted advisor to help partners succeed. You will leverage data and cross‐functional collaboration to optimize partnerships and maximize revenue impact. You'll guide onboarding, promote growth through strategic promotions, and tailor solutions across teams. The position combines relationship management, data analysis, and hands‐on execution to scale partner performance. This role offers an opportunity to shape the partner ecosystem within a fast‐growing delivery platform. Retribuzione / Benefits ~30% quarterly performance bonus ~ Top-notch private health insurance ~ Wellhub plan for gym access ~ Monthly Glovo credit ~ Work from home two days a week; up to three weeks on-site/remote ~ Enhanced parental leave Responsabilità Build and maintain strong, long‐term relationships with restaurant partners through proactive communication Understand partners' goals and challenges to provide strategic guidance Analyse data to drive operational excellence, growth, and profitability for partners and Glovo Drive revenue growth via promotions, marketing activations, and menu optimization Own partner revenue performance and drive measurable growth Collaborate with Marketing, Operations, Finance, and Customer Service to tailor solutions Own the partner onboarding process from store setup through first days on Glovo Requisiti fondamentali Up to 2-3 years of experience in high-performance account management, sales, or business consultancy Bachelor in Business Administration or related field is a plus Motivation to exceed KPIs with timely execution Problem solver with data-driven, analytical approach Highly organized, proactive with strong time management and prioritization Comfort with strategic planning and hands-on execution Good knowledge of Google Suite; Salesforce is a plus Native level of Italian; proficiency in English proactive communication strategic thinking data-driven decision making data analysis Google Suite Salesforce (plus)

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