SPA Receptionist Intern

Additional Information Job Number 26048284 Job Category Management Development Programs/Interns Location Bvlgari Hotel Milano, Via Privata Fratelli Gabba 7b, Milan, Italy, 20121 Schedule Full Time Located Remotely? N Position Type Non-Management Position: Spa Sales, Reservations and Marketing Manager Intern Department Spa Place of Work Bvlgari Hotel Milan Purpose of the Role The Spa Intern will be trained in Sales & Reservations, Duty Management and Spa Marketing support.

The role is responsible for maximizing the revenue of the Spa through effective scheduling, yield management, sales initiatives and targeted marketing activities. As an Ambassador for the Spa, this role ensures outstanding five‐star guest relations, delivering Spa and hotel brand standards while contributing to revenue growth, guest retention and brand positioning through marketing support. Reporting To Spa Director Sales & Revenue Generation

• Maximise revenue of treatments and programmes through effective scheduling, yield management and cross sales.
• Contribute to the team's overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.
• Maintain a sound treatment and retail knowledge with the ability to accurately describe benefits and prices.
• Upsell current spa promotions/programmes whilst ensuring uptake is recorded accurately.
• Actively recommend products and provide further consultation to guests to ensure that sales are closed on product recommendations made by the therapists.
• Encourage clients to return by recommending ongoing treatment programmes and inviting guests to rebook.
• Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day's work. Marketing & Business Development
• Support the Spa Director in implementing marketing initiatives aligned with the Spa's revenue and positioning strategy.
• Monitor booking patterns, occupancy levels and guest behavior to identify opportunities for targeted promotions and revenue optimization.
• Assist in the development of tailored offers and packages aimed at stimulating demand and enhancing overall booking performance.
• Contribute to upselling and cross‐selling strategies by identifying opportunities to enhance the guest journey and increase average spend.
• Maintain accurate guest profiles and support CRM activities by recording preferences, behaviours and purchase history to enable personalised marketing.
• Assist in the creation and execution of guest communication touchpoints (pre‐arrival, post‐visit follow‐up, rebooking encouragement).
• Support retail strategy by promoting products, contributing to product storytelling and monitoring sales performance.
• Collaborate with other hotel departments (Front Office, Concierge, Sales) to promote Spa services and maximise internal referral opportunities.
• Provide feedback and insights on guest trends, competitor activities and market opportunities.
• Support the implementation and tracking of marketing initiatives, ensuring alignment with brand standards. Guest Relations
• Maintain the highest standard of guest service by following Bvlgari Spa Milan protocols and displaying genuine care and attention to detail.
• Conduct spa tours for all guests, VIPs and prospective clients. Act as an Ambassador for the Spa at all times.
• Consistently record guest preferences, accurately update guest profiles and communicate any relevant information to colleagues.
• Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.
• Report any guest complaints to the Duty Manager so that they can be handled promptly and effectively. Reception Standards / Operations
• Organise scheduling of appointments to maximise use of time and profitability whilst ensuring that the client's needs are of first importance.
• Obtain and accurately record all relevant guest information including contact details, and requests/preferences.
• Prepare all guest correspondence and administration as per standard operating procedures and ensure excellent presentation.
• Respond to all guest enquiries promptly and efficiently.
• Provide information on spa facilities during tours including benefits, utilisation instructions and health and safety.
• Maintain the cleanliness, presentation and organization of the reception area at all times.
• Ensure that adequate supplies of all public information material are available and in immaculate condition.
• Record and track turn‐away business and repeat guests through the Book4Time software system.
• Prepare the reception area for the start of the next shift, ensuring all