OT Support

3 settimane fa

Fiumicino RM, Italia JR Italy A tempo pieno

Social network you want to login/join with:
DeepInspect's solution embodies simplification by transforming a complex problem into an easy solution. The idea stems from the need to guarantee security monitoring in order to protect critical infrastructures, and the industrial sector, in general. The expertise in cybersecurity , specifically in the Operational Technology (OT) sector , and the military experience of our team has allowed us to develop and simplify command and control activities. Our patented platform, which includes the methodology, hardware and software, identifies vulnerabilities before an adversary has a chance to exploit the system. Why are we different? Our solution conducts automated vulnerability assessments alongside asset discovery tools and works in both the OT and Wireless Industrial IoT ecosystems. The centralized dashboard allows you to manage all operations and can be easily integrated with other solutions. Let us help simplify, and DeepInspect like never before.
DeepInspect is searching for this role:
OT Support
DeepInspect is looking for IT, OT and IoT specialists able to manage the after-sales support process in case of damages or malfunction of the products (on which the asset will be properly trained in the first stage).
The activities will be organized in work shifts to cover 24 hours service and holidays.
The support will be remote and will include the following activities:
Provide information and operating instructions for the resolution of issues in the configuration of the product.
Activate the process of replacement of the appliances in case of HW failure.
Activate the software corrections and release of updates in case of obvious product bug.
The support will be either in Italian or in English and the resolution will be guaranteed in 72 hours.
The perfect candidate should meet the following requirements:
Degree in Computer Engineering and similar.
Experience in CRM.
Knowledge of TCP/IP network protocols.
Knowledge of the Linux operating system.
General knowledge of SCADA systems.
Knowledge of Jira, SW tool used for the Trouble Ticket Management System (TTMS).
Basic Knowledge on the Management of Support Procedures (Wiki).
Problem Solving.
This is a full-time opportunity.
The search is aimed at candidates of both sexes (L.903/77).
We invite you to read the privacy information pursuant to art.13 of Regulation (EU) 2016/679 on data protection (GDPR) on the website .

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