Site Engagement Analyst, Zappos, Customer Experience
23 ore fa
Zappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate must possess strong technical skills, including proficiency in data analysis tools and visualization platforms, while maintaining a deep understanding of customer behavior and retail dynamics. This position sits on the CRM team within the Customer Experience organization.
Analyze raw data sets and conduct deep dives into site data and customer journeys
Conduct quantitative analyses that range from specific questions to open‑ended questions that inform large scale strategies with the ability to determine what data is needed
Develop quantitative and qualitative insights that inform our CRM strategy across all customer touchpoints
Maintain ongoing reporting and develop reporting capabilities to answer ad‑hoc business questions
Educate and empower stakeholders with tools and techniques to solve evolving business challenges
Scale analytic capabilities by troubleshooting data issues, leading enhancements and driving the adoption of analytics tools
The F2 Subsidiary Customer Experience org supports both Zappos and Shopbop, Amazon Fashion subsidiary businesses with teams in New York, NY, Madison, WI, and Las Vegas, NV.
Bachelor's degree or equivalent
~3+ years of business analyst, data analyst or similar role experience
~ Experience in Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau
~ Experience defining requirements and using data and metrics to draw business insights
~ Experience making business recommendations and influencing stakeholders
~ Experience with SQL
Experience with Amplitude and Customer Data Platforms
Dependent on the position offered, equity, sign‑on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.
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Milano, Italia Amazon A tempo pienoZappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team.This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights.The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics.The right...
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milano, Italia Amazon A tempo pienoZappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right...
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Milano, Italia Amazon A tempo pienoZappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‐driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right...
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Milano, Italia Amazon A tempo pienoZappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site / app analytics. The...
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milano, Italia Amazon A tempo pienoZappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right...
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milano, Italia Amazon A tempo pienoZappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right...
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Site Engagement Analyst, Zappos, Customer Experience
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Milano, Italia Amazon A tempo pienoZappos is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team.This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data-driven insights.The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics.The right...
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Milano, Italia Amazon A tempo pienoShopbop is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right...
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Via Milano, Italia Amazon A tempo pienoShopbop is looking for a customer obsessed Site Engagement Analyst to own analysis and reporting for the CRM team. This role will be pivotal in shaping how we understand, engage with, and grow our customer base through data‑driven insights. The candidate will have a strong understanding of ecommerce KPIs, customer journeys and site/app analytics. The right...
