Receptionist -guest services officer (cruise ship)
5 giorni fa
The Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly, detail-oriented, and thrives in a fast-paced, multicultural environment.Key Responsibilities: Greet and assist guests with check-in, account management, and general inquiries. Resolve guest issues promptly and professionally, ensuring high levels of satisfaction. Handle financial transactions including cash handling, currency exchange, and account reconciliation. Provide information about shipboard services, events, and processes (e.g., immigration, customs, lost & found). Operate front desk systems such as reservation and guest service software. Maintain a polished appearance and uphold guest confidentiality at all times. Participate in mandatory drills, safety meetings, and ongoing training activities.Qualifications: Minimum of 1 year experience as a Receptionist in a 4-star or 5-star hotel or cruise ship operation. Or Minimum of 1 year experience as airline cabin crew. Proven cash handling experience and understanding of US currency and exchange rates. Experience with reservation systems, preferably Fidelio or Opera. Fluent in English, both written and spoken. Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Mandarin, Japanese, Korean, Swedish, Norwegian, or Danish. Strong communication and problem-solving skills. High school diploma or equivalent preferred. Physically able to lift up to 50 pounds and participate in emergency procedures and drills.
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Firenze, Italia Navis Consulting A tempo pienoThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard.This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency.The ideal candidate is confident, friendly, detail-oriented,...
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Firenze, Italia Navis Consulting A tempo pienoThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly,...
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Cruise Ship Front Desk
2 settimane fa
Firenze, Italia Navis Consulting A tempo pienoA leading hospitality consultancy is looking for a Receptionist - Guest Services Officer for a cruise ship, responsible for delivering exceptional customer service and ensuring a smooth guest experience. The ideal candidate will have at least 1 year of experience in a 4 or 5-star hotel or cruise operation and strong cash handling skills. Fluency in English...
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Cruise Ship Front Desk
2 settimane fa
firenze, Italia Navis Consulting A tempo pienoA leading hospitality consultancy is looking for a Receptionist - Guest Services Officer for a cruise ship, responsible for delivering exceptional customer service and ensuring a smooth guest experience. The ideal candidate will have at least 1 year of experience in a 4 or 5-star hotel or cruise operation and strong cash handling skills. Fluency in English...
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Receptionist -guest services officer (cruise ship)
1 settimana fa
Firenze, Italia Navis Consulting A tempo pienoThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. This role requires professionalism, strong interpersonal skills, and the ability to resolve guest concerns with empathy and efficiency. The ideal candidate is confident, friendly,...
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Cruise Ship Guest Services Officer
2 settimane fa
firenze, Italia Navis Consulting A tempo pienoA hospitality organization is seeking a Guest Services Officer to deliver exceptional customer service and enhance the guest experience onboard. Candidates should have at least one year of experience in a 4-star or 5-star hotel or cruise ship, or as airline cabin crew. Responsibilities include greeting guests, resolving issues, handling financial...
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Cruise Ship Guest Services Officer
2 settimane fa
Firenze, Italia Navis Consulting A tempo pienoA hospitality organization is seeking a Guest Services Officer to deliver exceptional customer service and enhance the guest experience onboard. Candidates should have at least one year of experience in a 4-star or 5-star hotel or cruise ship, or as airline cabin crew. Responsibilities include greeting guests, resolving issues, handling financial...
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Receptionist e Guest Service Assistant
5 giorni fa
Firenze, Italia Navis Consulting A tempo pienoThe Guest Services Officer is a key front-line representative responsible for delivering exceptional customer service and ensuring a smooth guest experience onboard. Greet and assist guests with check-in, account management, and general inquiries. Handle financial transactions including cash handling, currency exchange, and account reconciliation. ...
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Guest Services Attendant
1 settimana fa
Provincia di Firenze, Toscana, Italia Northern Lights Village Pyhä A tempo pienoThe Northern Lights Village brand was born in 2016 and since then we opened three resorts in Finnish Lapland. We pride ourselves in delivering consistently warm and personalized service to our guests. Everyone working at the Northern Lights Village embraces this mission with great care and responsibility. We appreciate the insight of every individual and see...
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Luxury Bell Attendant — Guest Services, Florence
1 settimana fa
Firenze, Italia Attività alberghiera A tempo pienoA luxury hotel chain in Florence is looking for an enthusiastic Bell Attendant to provide top-notch guest services. The Bell Attendant will greet guests, assist with their arrival and departure, and manage all guest inquiries with the highest level of hospitality. Ideal candidates will have experience in a luxury setting and proficiency in Italian and...
