Client service

4 settimane fa

Roma, Italia N2S Italia Ltd. A tempo pieno

Position Job Title: Client Service & Operations Assistant Manager Start Date: flexible but ideally from January/February Employer: N2 S Italia Ltd Type of Contract: Full-Time Base Salary per Annum & Bonus: to be discussed, depending on experience Annual Leave Entitlement: 20 Working Days (Plus Bank Holidays) Probation Period: 3 months Working place: working from home / remote Working days: 1st April to 31st October - Monday to Friday + Weekend on call 1st to 31st March: 5 days/week 1st November to 28th February: 3 days/week TASKS: Customer Care and Travel Quality Management (April to October)● Welcoming clients on arrival day and being available for any assistance throughout their stay. ● Staying in constant contact with VIP clients, providing daily updates and essential travel information. ● Ensure all clients requests whilst on the ground get actioned in a timely manner, checking with suppliers for changes' availability and arrange seamless coordination. ● Rapid problem solving when inconvenience occur on the ground ● Ensuring all ground suppliers, villa managers, and hotels are well informed about clients' specific details, such as dietary requirements and special occasions. ● Going the extra mile by adding thoughtful touches like welcome cards, birthday surprises, and additional amenities to enhance their experience. ● Reconfirming all services in itineraries previously arranged and booked by Travel Designers via the company software ● Coordinating with all ground teams to ensure smooth execution of complex or tricky client services. ● Ensure clients' extras are invoice and paid, as well agents commissions are always updated on they system Admin, Account Management, and Product (November to March)● Uploading, Maintaining and Updating supplier information (Services, Experiences and Villas) and their prices in the back office and company software ● Booking's folders closure liaising with CFO ● Producing Reporting ● Liaise with Copywriter for the creation of any new tour description ● Assistance with developing travel guides Others: ● Support the CEO, COO, CFO and Quality Manager with daily tasks if required. REQUIRED:Minimum 2 years experience in luxury travel industry and/or having any strong customer care service role Professional Italian & English speaking and writing The candidate must be extremely detail-oriented, being able to work under pressure and efficiently during high season, good with ground logistics, pro-active and with criteria for good taste. Great IT skills and comfortable with technology Great communication skills London or Italy based: in London full-time employment contract, in Italy as full-time freelancer (due to the current law).

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