Field services Engineer CT- PET
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Overview
As a Field Service Engineer, you install, configure, maintain, and repair medical equipment to ensure optimal performance and regulatory compliance. You will work within a cross-functional team to support one modality, train staff, and perform preventive and corrective maintenance with a focus on safety and quality. You'll document activities, engage with customers, and escalate complex issues while contributing to service-led growth. This role combines hands-on technical work with data-driven improvement and close collaboration with healthcare teams.
Responsabilità
- Install and configure a range of medical equipment focusing on one modality
- Conduct testing and calibration to ensure optimal performance
- Train healthcare staff on operation and basic troubleshooting
- Perform preventive maintenance and corrective operations of moderate complexity
- Capture and maintain accurate work documentation, including debriefing, parts ordering, and KPI metrics
- Apply and coach to ensure EHS and compliance standards are met
- Leverage customer knowledge to assist with contract and on-demand revenue growth
- Escalate complex problems to experienced peers
- Lead communications with customers and serve as escalation point for concerns, including installations
- Remote fixing and equipment diagnostics
Requisiti fondamentali
- Proficient in CT PET, Nuclear Medicine modalities; developing knowledge in another
- Knowledge of Lean & Continuous Improvement principles
- English and Italian: Read, understand, and hold conversations
- Strong written and verbal communication skills
- Skilled in using Excel, PowerPoint, and other tools to analyze service data and present findings
- Comfortable using digital tools to analyze performance data and communicate results through structured presentations
- Capable of assisting with network setup and troubleshooting for connected medical devices, including IP configuration and basic IT coordination
- Technical curiosity
- Safety-first mindset
- Collaboration and one-team approach
- CT PET, Nuclear Medicine modalities
- Lean & Continuous Improvement principles
- Excel, PowerPoint, data analysis and presentation tools
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