Sales Agent Customer Care

Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. La descrizione completa del lavoro illustra tutte le competenze, l'esperienza pregressa e le qualifiche che i candidati dovrebbero possedere. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Sales team is hiring a Renewals Sales Representative to focus primarily on North EMEA accounts to own and drive the renewals process in collaboration with sales and management to preserve and enhance customer relationships. This includes driving the renewal orders, customer communication, identifying expansion opportunities for field sales, and conducting the renewal sales cycle from start to finish. You could be the next "Nozomier" Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity. Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure. As we expand our product portfolio and global presence, our Sales team is hiring a Renewals Sales Representative to focus primarily on North EMEA accounts to own and drive the renewals process in collaboration with sales and management to preserve and enhance customer relationships. This includes driving the renewal orders, customer communication, identifying expansion opportunities for field sales, and conducting the renewal sales cycle from start to finish. You could be the next "Nozomier" Identify customer needs, uncover issues, and demonstrate strong account management abilities to drive renewal opportunity to timely closure Fully support to the sales team, partners and distributors on the renewal sales Expert pipeline management and consistent and reliable delivery of quota targets Proactively partner with Sales and Customer Success on top risks and red accounts Collaboration with sales team to ensure upsell opportunities are identified as early as possible to capitalize on for the field sales Participate in weekly forecast meetings, accurate sales reports, and forecasts for weekly review Work closely with the support and training to ensure that customers' technical questions are resolved prior to renewal due date Embod The Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust Track record in a renewal, sales or customer service role, preferable within Cybersecurity or Information technology Proven ability to create an outstanding customer experience Exceptional communication skills, both oral and written, coupled with excellent listening skills, presentation skills and a positive and energetic phone presence Ability to motivate oneself when working remotely Strong customer management skills Great time management experience to be able to juggle multiple priorities Salesforce or similar CRM experience Fluent in spoken and written English; additional language (preferably German) highly valuable Strong MS Excel Skills Business Insight and Acumen Objection Handling, Influencing and Negotiation Planning & Organizing Relationship Building & Customer Focus Sales Process and Pipeline Management Teamwork, Collaboration and Cultural Alignment Nozomi Networks is the leader in OT and IoT Cybersecurity. We protect the world's critical infrastructure, industrial and government organizations from cyber threats by providing exceptional network visibility, threat detection and operational insight. We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents. If you like a challenge, and value integrity and customer success, we invite you to help Nozomi Networks build the future of OT and IoT cybersecurity. Diversity of thought, background and culture broadens our knowledge of the world and helps us learn, grow, and gain new perspectives. What makes us all different is what makes us powerful. Our Global Benefits Unparalleled Flexible Time-Off Successful candidates will be subjected to background verification checks.