Jr. Product Support Engineer

Technical problem-solving. System reliability. Continuous innovation.

If you're passionate about technology, enjoy troubleshooting complex challenges, and thrive in a fast-paced environment where you can learn, collaborate, and make an impact, this role is for you.

Who We Are
NEST is a pioneer in the Integrated Facilities Management (IFM) industry. Since 1994, we've helped multi-site organizations achieve real cost savings through industry-leading technology, operational excellence, and a deep understanding of brand standards.

Our technology division, 20 Digits, develops and supports innovative, cloud-based solutions designed to deliver reliability, scalability, and automation for our clients and service providers.

We believe great technology is built through innovation, collaboration, and a commitment to continuous improvement.

What You'll Do
You'll help support and maintain our next-generation technology platform, working alongside experienced engineers and developers to ensure our applications, systems, and infrastructure operate efficiently and reliably.

Provide technical support for company applications, production systems, and technology platforms

Troubleshoot application errors, software defects, performance issues, and system outages

Monitor production systems, servers, and infrastructure to maintain availability and reliability

Respond to system alerts and technical incidents, escalating complex issues when necessary

Collaborate with engineers and developers to investigate problems and implement solutions

Assist with Windows- and Linux-based system maintenance, updates, configurations, and troubleshooting

Support network connectivity, system performance, backup, recovery, and security activities

Assist with automation, scripting, and Continuous Integration/Continuous Deployment (CI/CD) processes

Participate in testing and implementing application updates and system enhancements

Maintain technical documentation, incident reports, and operational metrics

Participate in scheduled after-hours support and on-call rotations as needed

Who Thrives in This Role

Technology enthusiasts who enjoy troubleshooting and solving technical challenges

Analytical thinkers with strong problem-solving skills and attention to detail

Motivated professionals eager to learn new technologies and expand their technical expertise

Collaborative team players who communicate effectively with technical and nontechnical colleagues

Organized, dependable individuals who can prioritize tasks and respond effectively to changing needs

Individuals who take pride in system reliability, operational efficiency, and delivering quality support

Requirements

Bachelor's degree in Computer Science or Software Engineering, or completion of a coding bootcamp combined with a bachelor's degree in another field

Experience supporting and troubleshooting applications in internet-based or cloud environments

Familiarity with Windows- and Linux-based systems

Knowledge of scripting or programming languages such as Python, PowerShell, Bash, or similar

Exposure to CI/CD processes and tools such as Jenkins, GitLab, or Travis CI

Familiarity with configuration management tools such as Ansible, Puppet, Chef, or Salt

Knowledge of container technologies such as Docker, Kubernetes, or OpenShift

Understanding of networking concepts, including TCP/IP, DNS, routing, and load balancing

Exposure to monitoring tools such as Grafana, Prometheus, ELK, or similar platforms

Familiarity with version control systems such as Git or SVN

Strong communication, analytical, and problem-solving skills

Ability to support a 24/7 operational environment, including scheduled after-hours or on-call responsibilities

Located in Sewell, NJ

$50-$70k based on experience

Eligibility for Company Incentive Program

PTO package including holiday, vacation, personal, and sick time

Medical plans with employer contribution

401(k) with company match

Employer-paid life insurance ($15,000)

Employee Assistance Program (EAP) with insurance plan

Optional Denta