Team Leader

Overview Join to apply for the Team Leader role at H&R Block . Location: Anniston, AL. Salary: $95,000.00–$140,000.00 per year. Responsibilities Provide leadership to a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. Serve as the front-line manager to provide leadership and development of tax office associates, delivering an outstanding client experience, and achieving all office-related growth objectives. Advance knowledge and skills to excel with us as you serve as a knowledgeable resource on tax topics and products for associates. Lead daily activities to ensure tax office associates work is completed by deadlines, with attention to quality standards, priorities and overall goals. Build an engaging team environment by training and coaching associates to execute Service Standards, recognizing outstanding contributions. Lead daily team meetings and communicate essential information to tax office associates. Create associate work schedules and ensure accurate timekeeping and overtime management. Prepare tax returns, as required. Conduct timely performance reviews and partner with the Associate Relations Center to resolve associate issues and address performance concerns. Qualifications and Expertise Prior experience working in a customer service, shift leader, or similar role; experience supervising or managing people. 2+ years as a Tax Professional. Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns). Annual completion of continuing education and ability to meet all IRS and applicable state requirements. Computer proficient with the ability to use MS Office. Demonstrated ability to work independently with minimal supervision. Flexible with a customer-centric mindset; able to work a flexible work schedule and adapt to business needs. High school diploma or equivalent or higher. Multi-unit people management experience in the retail, restaurant, banking, or other related industry. Why work for us At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their health, wellbeing and financial wellness needs. Employee Assistance Program with Health Advocate. Wellbeing program, BetterYou, to help you build healthy habits. Neurodiversity and caregiver support available to you and your family. Various discounts on everyday items and services. Benefits with additional eligibility requirements: Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan. Check out all available benefits at blockbenefits.com. The Community You Will Join At H&R Block we remain committed to building a Connected Culture — one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team. You will be immersed in an exceptional work environment that is recognized worldwide on Best Companies lists, and you will be surrounded by colleagues who are committed to helping each other grow and support one another. Equal Opportunity H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status. Important notices Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment. #J-18808-Ljbffr