Scientist Ii, Field Applications
7 giorni fa
Work Schedule: Standard (Mon-Fri)
Environmental Conditions: Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs, etc.)
Job Title: Field Application Scientist II
Job ID:
Location: Italy - Remote/Field
Job Description:
The role of Field Application Scientist II (FAS) involves providing scientific expertise, applications support, and training to customers with a focus on Real-time PCR products through a variety of interfaces including in-person, phone, and email communications. Combining customer relations, training, and support, this function is well suited for those who enjoy working with customers of diverse scientific backgrounds. The FAS will act as a trusted guide to our customers, thereby increasing customer satisfaction and loyalty, resulting in a contribution to the overall success of the business.
Key Responsibilities:
- Provide independently in-house and on-site scientific application support & training support on brand products, thereby contributing substantially to customer satisfaction.
- Perform product demonstrations at customer or company sites.
- Prepare and present seminars to a wide array of audiences.
- Solve customer issues effectively through in-depth troubleshooting.
- Provide technical and applications assistance in response to customer inquiries.
- Play a major role when introducing and supporting new products and applications.
- Train and support other departments on new products and applications.
- Continuously update scientific knowledge for support of customers, sales, and service on the forefront of technology. Communicate effectively within the team to enhance others’ knowledge.
- Support the Service & Support organization in attaining training and service contract sales targets through customer interaction and relations.
- Support sales in the achievement of the regional sales target by delivering product line specific pre- and post-sales related customer support activities.
Experience/Qualifications/Qualities:
- Knowledge and skills acquired through completion of a MSc and/or PhD in Biology, Microbiology, Biochemistry, or related scientific field.
- Required experience in Real-time PCR; experience in Capillary Electrophoresis is useful.
- Ability to effectively integrate internal and field-based activities across functions to support customer requirements.
- Good knowledge of Genomics and Genomic applications is considered an asset.
- Experience in communicating technical materials in written and verbal form is needed.
- Ability to read, analyze, and interpret common scientific and technical journals.
- Ability to troubleshoot technical problems.
- Strong data analysis/data manipulation skills.
- Customer-minded individual with the insight to understand customer concerns.
- Customer-facing experience is an asset; good commercial insight and demeanor required.
- Very strong communication skills; capable of interacting with a diverse population of internal and external contacts.
- Independent and dedicated personality.
- Fluent in English language skills.
- Readiness to travel 25-75% of the time (will vary).
- Clean driver’s license.
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