Deputy General Manager-Anantara Convento di Amalfi Grand Hotel

pThe Deputy General Manager plays a crucial role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring that all departments work cohesively to deliver exceptional guest experiences and maintain the highest standards of service. The DGM will act as a key leader in the hotel, driving operational excellence and fostering a culture of teamwork, innovation, and luxury hospitality. /p h3What will be your mission? /h3 pThe Deputy General Manager plays a crucial role in supporting the General Manager in overseeing the daily operations of the hotel, ensuring that all departments work cohesively to deliver exceptional guest experiences and maintain the highest standards of service. The DGM will act as a key leader in the hotel, driving operational excellence and fostering a culture of teamwork, innovation, and luxury hospitality. /p h3What will you do? /h3 ul liAssist the General Manager in the overall management of the hotel, ensuring that all departments meet and exceed operational standards and guest expectations. /li liOversee day-to-day operations across all departments, including front office, housekeeping, food beverage, and maintenance, to ensure seamless service delivery. /li liImplement and monitor policies and procedures to enhance operational efficiency and compliance with health and safety regulations. /li liChampion a guest-centric culture, ensuring that the hotel consistently delivers exceptional service to all guests. /li liAddress guest inquiries, concerns, and complaints promptly and effectively, seeking opportunities to enhance guest satisfaction and loyalty. /li liCollaborate with department heads to develop and implement initiatives that improve the guest experience. /li liProvide leadership and support to department heads and team members, fostering a positive work environment and promoting teamwork. /li liAssist in recruitment, training, and development of hotel staff, ensuring that all employees embody the hotel’s values and standards. /li liConduct regular performance evaluations and provide constructive feedback to team members. /li liAssist the General Manager in the preparation and management of the hotel’s budget and financial performance, ensuring profitability and cost control. /li liMonitor revenue and expenses, implementing strategies to maximize revenue and reduce costs while maintaining service quality. /li liAnalyze financial reports and performance metrics to identify trends and areas for improvement. /li liCollaborate with the General Manager in developing and executing the hotel’s strategic plan and marketing initiatives to achieve business goals. /li liStay informed about industry trends, competitor activities, and market conditions to inform decision-making and strategic direction. /li /ul h3What are we looking for? /h3 h3Education /h3 ul liBachelor’s degree in Hospitality Management, Business Administration, or a related field. A Master’s degree is a plus. /li /ul h3Experience /h3 ul liMinimum of 3 years of experience in a leadership role within luxury hotels or high-end hospitality environments, with a proven track record in hotel operations. /li /ul h3Skills Knowledge /h3 ul liStrong understanding of hotel management operations, financial management, and guest service principles. /li liExcellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate a diverse team. /li liProficiency in hotel management software and Microsoft Office Suite. /li liFluent in English and Italian; knowledge of additional languages is a plus. /li /ul h3Personal Attributes /h3 ul liExceptional problem-solving and decision-making abilities, with a focus on achieving results. /li liA passion for luxury hospitality and a commitment to delivering outstanding guest experiences. /li liHigh level of professionalism, integrity, and attention to detail. /li /ul h3Why choose us? /h3 h3Join the World of Anantara and Discover Our Exclusive Benefits /h3 pAt Anantara, we don’t just offer a job; we create exciting career paths and intercultural opportunities across the globe. Being part of our team means enjoying unique benefits that will support you at every step of your professional journey: /p ul liGlobal Travel with Exclusive Discounts: Special employee rates starting at just 36 euros at any of the nearly 400 Minor Hotels properties, with approximately 60,000 rooms in 26 countries. Plus, enjoy a 30% discount on food and beverage (FB) services. /li liFriends Family Program: Enable your friends and family to travel worldwide with discounts of up to 25%. /li liExclusive Discounts: Access special offers across a wide range of online stores and leisure activities through our dedicated employee benefits portal. /li liTraining and Development: Enjoy professional growth opportunities through our dedicated programs on the "University" platform, featuring apps to improve your language skills and expand your expertise. /li li