Deputy Manager Customer Experience and Sales

Da Calvin Klein crediamo nell’importanza di promuovere una cultura inclusiva e collaborativa, celebrando prospettive, esperienze e valori diversi per creare un legame autentico con i nostri collaboratori e consumatori. Unisciti a noi e contribuisci in modo significativo al mondo, con infinite opportunità per costruire il tuo futuro. Immergiti nell’universo Calvin Klein qui (YouTube, Instagram, TikTok) PVH is the growth platform for Calvin Klein and TOMMY HILFIGER. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. Reporting to the Store Manager, the Deputy Manager Customer Experience & Sales ensures the store performance and optimal Clients Experience through managing and supporting the Sales Team with training, coaching, and sharing feedback. Ensure a positive selling environment by overseeing all aspects of the selling process and creating a welcoming atmosphere for customers. Set daily goals for customer service to enhance the overall experience, emphasizing responsiveness and satisfaction. Train and coach the team on standards, including customer service, product placement, and efficient time management. Assist in goal setting and verification to ensure the team is aligned with quantitative and qualitative objectives. Support recruitment and onboarding processes, ensuring new hires are appropriately introduced to the team and company culture. Provide continuous feedback to the team, fostering their professional development and addressing performance concerns. Facilitate effective communication by conducting regular briefings and training sessions on products, customer relationship management (CRM), and company updates. Oversee CRM activities to achieve retention, upgrading, and prospect conversion targets. Collaborate with other teams to allocate duties effectively, ensuring a seamless operation within the store. Monitor key performance indicators (KPIs) for continuous improvement, using company reports to analyze trends and identify areas for enhancement. Provide recommendations for action based on the analysis of sales performance. Preferably 1-2 years’ experience in similar role within structured environment Highly developed business acumen Ability to take a ‘big picture’ view of a situation Good communication and collaboration skills and abilities Fluent in Italian and basic English. That’s why we prioritize the health, happiness, and wellbeing by offering a comprehensive benefits package that goes beyond the basics. Balance – Work Smart, our flexible working model, is all about trust, connection, collaboration, and community. You’ll get the freedom to choose the hybrid setup and

working hours
that benefit you. Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs. Develop – PVH University curates and delivers training programs for you to continuously develop your professional and personal goals. Be at the forefront – stay closely connected to our brands, Calvin Klein and Tommy Hilfiger, and be part of market launches and receive employee discounts In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation. Siamo costruttori di brand che mettono passione e creatività al servizio della crescita di Calvin Klein e TOMMY HILFIGER, con l’obiettivo di renderli i marchi lifestyle più desiderati al mondo e, allo stesso tempo, posizionare PVH come uno dei gruppi di brand con le migliori performance del settore. Guidati dai nostri valori e supportati dalla nostra dimensione globale e dalla nostra presenza internazionale, stiamo contribuendo a costruire un futuro migliore per la moda, lavorando come un unico team con una visione e un piano condivisi. Questo è il Power of Us, questo è il Power of PVH+. Uno dei maggiori punti di forza di PVH sono le nostre persone. Il nostro obiettivo è creare un ambiente di lavoro in cui ogni individuo sia valorizzato e ogni voce venga ascoltata. Laddove previsto dalla normativa locale applicabile, PVH pubblica i range retributivi di base per tutte le posizioni negli annunci di lavoro nell’area EMEA. La retribuzione individuale all’interno della fascia indicata sarà determinata esclusivamente sulla base di criteri oggettivi e neutrali rispetto al genere, tenendo conto, tra gli altri, delle competenze, delle responsabilità, dell’impegno richiesto e delle condizioni di lavoro. La fascia retributiva indicata non costituisce in alcun modo un diritto ad una specifica retribuzione all’interno del range stesso.