Transportation Representative NOC IB

Overview The L2 associate acts as the primary interface between Amazon and our stakeholders, so to our seller POCs - you ARE Amazon. L2 Associates are expected to identify concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions. Responsibilities - Act as the primary interface between Amazon and stakeholders, including seller points of contact. - Identify concerns and troubleshoot delivery partner issues; provide process improvement suggestions. - Effectively communicate in a clear and professional manner at all times. - Provide/expedite prompt and efficient service to Amazon customers and delivery partners. - Effectively manage sensitive cases by reporting up the escalation matrix. - Demonstrate excellent time-management skills. - Main tain or exceed targeted performance metrics. - Actively seek solutions through logical reasoning and identify trends to suggest process improvements. Basic Qualifications - Graduation in any specialization from a recognized university. - Excellent communication skills (written and verbal) in language. - Ability to communicate correctly and clearly with all customers. - Good comprehension skills – ability to clearly understand and state the issues customers present. - Ability to concentrate – follow customers issues without distraction to resolution. - Work successfully in a team environment as well as independently. - Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer. - Excellent typing skills. - Demonstrates an ability to successfully navigate websites. - Demonstrates a proficient knowledge of email applications. Preferred Qualifications - Logistics background and experience in similar role. - Proficient in Excel. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. Posted: November 22, 2025 (Updated about 20 hours ago) Posted: July 31, 2025 (Updated 1 day ago) Posted: October 27, 2025 (Updated 1 day ago) Posted: October 10, 2025 (Updated 1 day ago) Posted: November 12, 2025 (Updated 1 day ago) Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr