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Service Readiness Engineer
2 mesi fa
Job Title
Service Readiness Engineer
Job Description
Service Readiness Engineer
Representing the WW (Worldwide) service team as a global point of contact within the Enterprise Informatics (EI) group.
Your role:
- Execute the Service expert testing & validation plans required to support the commercialization programs.
- Coordinate and verify the WW service plans and activities with the global service community throughout the post commercial release life cycle of each product.
- Work closely with Service Readiness Lead role to regularly review new programs & software versions to assess the service delivery requirements, resources, and training requirements.
- Update and support the Customer Support Product Plan (CSPP).
- Define service training requirements for assigned products or programs.
- Gather and improve product serviceability as input for upcoming program requirements.
- Create and review commercialization deliverables including service documentation, customer documentation, and training packages.
- Perform validation of software releases by FCO (Field Change Order) process.
- Manage the First of Kind (FOK) installation as a Subject Matter Expert (SME) and provide relevant feedback to stakeholders.
- Implement improvement opportunities based on service feedback associated with customer experience, product, and operations.
- Assume a SME role (with related certification) for third-party software and solutions.
- Responsible for service readiness of new platform service deliverables.
You're the right fit if you have:
- University Degree/Master Degree or equivalent in IT, technical field or a related field.
- 1-3 years experience in Service/Technical engineering, preferably related to radiology informatics.
- Strong ability to collaborate with internal and external stakeholders.
- Strong team player attitude.
- Good flexibility and positive attitude towards changes.
- English language skills in addition to Italian as local language.
About Philips
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If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here .
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