Technical Support Analyst SQL

Technical Support Specialist (SaaS | SQL) based in Italy. We are looking for an experienced Technical Support Specialist to troubleshoot complex issues across databases, applications, and infrastructure in a live SaaS environment. In this remote role, you will support enterprise clients operating business-critical systems where reliability, performance, and data accuracy are essential. You will use your SQL expertise to investigate production issues, identify root causes, and help maintain stable, high-performing services. Working closely with technical client stakeholders and engineering teams, you will go beyond traditional customer support to solve challenging technical problems. You will gain hands-on exposure to Microsoft technologies, including Azure, SQL Server, .
NET, and Angular. This opportunity is ideal for a proactive problem-solver who wants to deepen their technical expertise and grow toward senior support, DevOps, or engineering-focused roles. Troubleshoot production issues: Investigate and resolve technical problems across database, application, and infrastructure layers in a live SaaS environment. Use SQL for diagnostics: Write and execute SQL queries to investigate system behavior, identify data inconsistencies, troubleshoot incidents, and support root-cause analysis. Maintain system performance: Identify performance bottlenecks, monitor production environments, and take proactive steps to prevent issues from escalating. Support enterprise clients: Collaborate with engineering teams: Monitor and maintain production environments: Use monitoring, logging, and diagnostic tools to identify potential problems and support the stability and reliability of business-critical systems. Strengthen technical documentation, share troubleshooting knowledge, and contribute to more effective support workflows during quieter periods. Support systems involving Microsoft Azure, SQL Server, .
NET, Angular, remote servers, and third-party integrations. Help troubleshoot systems involving single sign-on (SSO), payment platforms, reporting tools such as Power BI, and related technologies. Professional technical support

experience:
At least 3 years of experience in technical support within a SaaS or software environment is essential. Strong SQL

skills:
Proven ability to write SQL queries, investigate production data, troubleshoot database issues, and work confidently with live systems. Production application support: Experience supporting web-based applications in production environments, ideally where availability and reliability are critical. Ability to investigate technical issues across databases, applications, and networks, using a structured approach to identify root causes. Remote server

experience:
Comfortable accessing and troubleshooting remote environments using Remote Desktop Protocol (RDP) and similar tools. Strong English communication skills and the ability to explain complex technical issues clearly to clients and internal teams. A self-starter who takes responsibility for investigations, works independently, and proactively identifies opportunities to resolve or prevent problems. French and/or Spanish language skills. Experience with Microsoft technologies such as .
NET, IIS, and Azure. Exposure to Level 2 (L2) or Level 3 (L3) support and production support operations. Experience collaborating with distributed teams in a remote working environment. Familiarity with tools such as Jira, SQL Profiler, monitoring and logging platforms, and reporting solutions such as Power BI.

Benefits:
Fully remote work: Work remotely from Poland while collaborating with clients and colleagues in a distributed environment. Hands-on technical

experience:
Gain direct exposure to production databases, live systems, and complex technical troubleshooting. Develop practical experience across Azure, SQL Server, .
NET, Angular, and enterprise integrations. Career development opportunities: Build a strong technical foundation for progression into senior support, DevOps, or engineering-adjacent roles. Move beyond basic support tasks to investigate root causes, improve performance, and contribute to system reliability. Cross-functional collaboration: Work directly with technical client stakeholders and engineering teams on challenging, real-world issues. Join a lean, collaborative team that values initiative, accountability, and practical contributions. Contribute to better documentation, monitoring practices, and internal support processes.