Cloud Support Engineer
22 ore fa
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. We are hiring a Cloud Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have an affinity for open source development and a passion for technology, then you will enjoy working with some of the best people in the industry at Canonical.
From triaging complex Cloud environment issues, Linux kernel crashes we've never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. This is a globally remote role, unless specified otherwise.
Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
Professional written and spoken English with excellent presentation skills
Exceptional academic track record from both high school and university
Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
Track record of going above‐and‐beyond expectations to achieve outstanding results
Hands‐on and extensive working experience in supporting Linux systems including 3 or more of:
Virtualization / Cloud – primarily using KVM or OpenStack.
Storage technologies – block, object and network.
Networking (bonding, firewalling, bridging, switching, network file system tuning, MTU issues, etc.).
Cloud computing expertise in provisioning, monitoring, orchestration, etc.
Linux integration with other environments (authentication/directory services, network file systems, etc.).
Programming fundamentals in any language.
Extensive Customer support experience is key:
Ability to travel internationally twice a year for company events up to two weeks long.
Annual compensation review
Annual holiday leave
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
As the company that publishes Ubuntu, one of the most important open‐source projects and the platform for AI, IoT and the cloud, we are changing the world of software. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
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Pisa (PI), Italia Canonical A tempo pienoA leading provider in open source technology is seeking a Cloud Support Engineer to assist customers with Ubuntu and open source products. This remote role involves investigating customer issues, resolving complex problems, and maintaining high customer satisfaction. Ideal candidates should have solid experience in Linux systems and cloud technologies, with...
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Cloud Support Engineer
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Pisa (PI), Italia Canonical A tempo pienoCanonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers,...
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Pisa (PI), Italia Canonical A tempo pienoA leading provider in open source technology is seeking a Cloud Support Engineer to assist customers with Ubuntu and open source products. This remote role involves investigating customer issues, resolving complex problems, and maintaining high customer satisfaction. Ideal candidates should have solid experience in Linux systems and cloud technologies, with...
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