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Guest Service Manager

1 mese fa

Toscana, Italia Buscojobs A tempo pieno

What you'll do

  • Support the running of our day-to-day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from when they arrive, over the course of their stay, and until they get their bill and head off again.
  • Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
  • Contribute to our success as a business by making sure the right rates are being used, managing overbooking levels, and working with the team to ensure we have a full and happy house.
  • Ensure everything is running smoothly and looking sharp, working with the team to find solutions to any hiccups.

What we're looking for

  • Individuals. You’re looking for a place where you can be you; no clones in suits here.
  • Passion for hospitality, whether that’s a drink, a meal, an event, or a bed for the night.
  • You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience.
  • We leave our egos at the door and help get things done.
  • You’re up for doing things differently and trying (almost) everything once.
  • If we got stuck in a lift together, we’d have a good time and share a few laughs.
  • You want to be part of a team that works hard, supports each other, and has fun along the way.
  • If you’re familiar with Opera or a similar front desk operating system and understand GDS, that would be a big advantage.
  • A natural at leading and managing others, you lead by example and create an environment where your team can be their best self.

Remote Work: Not applicable

Employment Type: Full-time

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