Addetto Accoglienza in Lingua Inglese

19 ore fa

Gallicano nel Lazio RM, Provincia di Roma; Lazio, Italia LinkedIn Tempo pieno

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The Pantheon Iconic Rome Hotel, Autograph Collection, one of the most vibrant and dynamic 5
* in Rome, is looking for you The primary purpose of the Front Desk Agent Turnante is to ensure that guests have an excellent hotel experience through greeting them, processing check-in and check-out, issuing room keys, answering questions and addressing guest requests. The Front Desk Agent Turnante will be tasked with the following duties, responsibilities, and assignments: Front Desk operations during your assigned shift to a consistently high standard; Ensure personal knowledge of hotel products, services, pricing, and special promotional offers, as well as daily VIP and special events; Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service; Answer inquires pertaining to hotel services, registration, shopping, dining, and travel directions; As needed, fulfill all job responsibilities expected of Concierge Attendant; Fax and make copies for guests, along with other services of the Business Center; report accidents, injuries, and unsafe work conditions to management; complete safety training and certifications; A Front Desk Agent serving The Pantheon Iconic Rome Hotel is always working on behalf of our Guests and working with other Team Members; Front Office experience in Hotel of same category, preferable in Marriott Luxury Properties; Strong commercial/business awareness and demonstration of sales capabilities; A passion for delivering exceptional levels of Guest service; Experience with answering multi-line phone lines; Proficiency in Microsoft Office programs; Excellent command of Italian and English. Additional languages will be appreciated; A minimum of 1 year experience in a similar role; Proficiency in Opera and MARSHA Operational Systems required;

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