Forklift Engineer

2 days ago Be among the first 25 applicants Direct message the job poster from NETS-International Group We are seeking a highly skilled and experienced Resident Engineer to oversee and optimize our on-site operations. Based at the Technical Operations Center (TOC) on a rotational shift schedule, this role serves as the critical bridge between the customer and L2/L3 support teams. Monitoring and ensuring SLA-compliant ticket acceptance. Operational Excellence: Provide expert guidance and hands-on support to operations teams to maintain network stability, performance, and security. Coordinate closely with engineering teams, service providers, and operations leadership to align designs and deployments with project timelines and evolving requirements. Issue Resolution: Act on complex network incidents, ensuring rapid diagnosis and resolution to protect critical services. Documentation & Handover: Produce and maintain comprehensive documentation, including implementation guides and operational runbooks to support seamless handover to operations. Identify opportunities to optimize designs, tools, and processes, leveraging lessons learned from previous large-scale network deployments. Required Qualifications Minimum 5 years in telco operations or service delivery, ideally within large-scale or high-availability environments. Proven experience in troubleshooting and supporting Core & Edge networks, SD-WAN, LAN/WLAN, and security solutions. Strong knowledge of network monitoring, incident management, and operational support processes. Ability to lead and coordinate multi-vendor and cross-functional teams in time-critical projects. Excellent communication skills to interface effectively with technical teams and senior stakeholders. Preferred Qualifications Prior experience supporting international or large-scale operations (enterprise, telecom, or service provider). Experience with ServiceNow or similar ITSM tools. Deep understanding of troubleshooting Core & Edge network architectures, Wi‐Fi concepts, and security integration. Proficiency with network monitoring and management tools. Ability to create and interpret network diagrams, documentation, and operational playbooks. Seniority level Mid‐Senior level Employment type Contract Job function Information Technology Industries IT Services and IT Consulting and Telecommunications Referrals increase your chances of interviewing at NETS-International Group by 2x Get notified about new Resident Engineer jobs in Greater Milan Metropolitan Area . Experts add insights directly into each article, started with the help of AI.