Junior IT System Administrator

3 giorni fa

Milano, Italia HERMES ITALIE S.P.A. A tempo pieno

GENERAL ROLE
The Junior IT System Administrator will be mainly involved in resolving user issues by phone, remote access, and onsite. He/She will deploy new devices, manage active directory accounts, deploy security patches, and create IT procedures for users. The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses, and 2 Headquarters. Consequently, travel is required. The role will be based in the Milano Head office.

MAIN RESPONSIBILITIES

  • Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites;
  • Qualify and resolve user issues in an accurate and timely manner;
  • Configure and deploy new equipment (laptops, desktops, iOS devices, printers, and retail devices);
  • Debug applications/hardware errors and conduct testing activities for workaround or problem fixing;
  • Create “how to” guides for common end-users’ issues;
  • IT Security: Monitoring and deployment of security patches on different company assets;
  • Manage Active Directory accounts;
  • Maintain inventory of user devices;
  • Liaise with external suppliers and Headquarter IT teams based in Paris;
  • Conduct IT inductions for newcomers.

PROFILE

  • Bachelor's Degree, preferably with an IT focus;
  • Fluency in Italian and English; French will be considered an advantage;
  • Professional background: At least 1-2 years of experience in a similar role, understanding of IT processes applied to Retail is a plus;
  • Good level of experience in user support;
  • Office Support (Microsoft Windows, Office 365 applications, Active Directory);
  • TCP/IP networking / Wi-Fi understanding;
  • iOS devices and MDM Management;
  • Good Cybersecurity awareness;
  • Methodical and logical approach, problem-solving skills;
  • Strong organizational skills;
  • “Can do” attitude;
  • Even-tempered with the ability to continuously multitask;
  • Eager to grow;
  • Able to collaborate & adapt to different levels of IT knowledge within the company;
  • Ability to work under own initiative and as part of a team.

Hermès engages positive and passionate people who own the following requirements:

  • Excellent interpersonal and communication skills, with a customer service orientation;
  • Team player mentality to build meaningful relationships and ability to work autonomously;
  • Availability, flexibility, and dynamism to function in a high-paced environment;
  • Determined to be part of a people-centric retail project, which requires a vocation for human values, passion, and a strong aesthetic sense.
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