Junior IT System Administrator
6 giorni fa
GENERAL ROLE
The Junior IT System Administrator will be mainly involved in resolving user issues by phone, remote access, and onsite. He/She will deploy new devices, manage active directory accounts, deploy security patches, and create IT procedures for users. The perimeter covers Italy and Greece for a total of 12 Stores, 4 Warehouses, and 2 Headquarters. Consequently, travel is required. The role will be based in the Milano Head office.
MAIN RESPONSIBILITIES
Provide an excellent level of support and communication to 350 users across 2 Countries and 14 Sites;
Qualify and resolve user issues in an accurate and timely manner;
Configure and deploy new equipment (laptops, desktops, iOS devices, printers, and retail devices);
Debug applications/hardware errors and conduct testing activities for workaround or problem fixing;
Create “how to” guides for common end-users’ issues;
IT Security: Monitoring and deployment of security patches on different company assets;
Manage Active Directory accounts;
Maintain inventory of user devices;
Liaise with external suppliers and Headquarter IT teams based in Paris;
Conduct IT inductions for newcomers.
PROFILE
Bachelor's Degree, preferably with an IT focus;
Fluency in Italian and English; French will be considered an advantage;
Professional background: At least 1-2 years of experience in a similar role, understanding of IT processes applied to Retail is a plus;
Good level of experience in user support;
Office Support (Microsoft Windows, Office 365 applications, Active Directory);
TCP/IP networking / Wi-Fi understanding;
iOS devices and MDM Management;
Good Cybersecurity awareness;
Methodical and logical approach, problem-solving skills;
Strong organizational skills;
“Can do” attitude;
Even-tempered with the ability to continuously multitask;
Eager to grow;
Able to collaborate & adapt to different levels of IT knowledge within the company;
Ability to work under own initiative and as part of a team.
Hermès engages positive and passionate people who own the following requirements:
Excellent interpersonal and communication skills, with a customer service orientation;
Team player mentality to build meaningful relationships and ability to work autonomously;
Availability, flexibility, and dynamism to function in a high-paced environment;
Determined to be part of a people-centric retail project, which requires a vocation for human values, passion, and a strong aesthetic sense.
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