Customer Service Specialist

Who we are: IRCA Group, an Advent portfolio company, was founded in Italy in 1919, and it is a leading international B2B provider of high-quality semi-finished ingredients such as chocolate, decorations, creams, inclusions, nuts and pistachios, pastry mixes, gelato ingredients, and other essential solutions for industrial clients or other independent artisanal producers. With more than 2.400 employees, 22 production facilities worldwide, and €1 billion in revenues, IRCA Group has a solid track record of growth and international expansion. What do we offer: An international and inclusive environment, with opportunities to work on global projects and collaborate with colleagues worldwide Career growth opportunities, including possibilities abroad Flexible and hybrid working arrangements Meal vouchers (€8 for each day spent in the office) Health insurance coverage as per national labor contract Free company parking Company laptop The role: As Customer Service Specialist you will be responsible for providing efficient support to clients in foreign markets, managing the entire process from pre-sales to post-sales. Key activities include handling customer inquiries, providing accurate information about products and services, and ensuring proper order management. The role also covers claims handling and maintaining up-to-date price lists to guarantee smooth operations and customer satisfaction. What will you do: Communicate with clients to ensure high-quality relationships and customer satisfaction Coordinate with international colleagues to support foreign order requests Manage and process customer orders accurately and on time Handle complaints and returns, ensuring proper resolution Prepare and issue credit notes and active invoices Enter updated prices into the management system Maintain and regularly update price lists Requirements: Background: Degree in foreign languages and/or Economics Professional Skills: Analytical skills, time management, client management, order management. IT Skills: Good knowledge of MS Office (mainly Excel) and ERP systems Language Skills: Proficient English & Italian. Second language is strongly preferred (Spanish mainly). Soft Skills: Problem solving, Strong aptitude for communication and interpersonal relationships, Openness to change and continuous learning, Propensity for teamwork, Willingness to work in an international context. Details: Location: Gallarate (VA), Italy – with the possibility to work from home up to 2 days per week (optional). Working hours: Full time, 40h/week, from Monday to Friday. You can start your day between 8:00 and 9:00 a.m., enjoy a lunch break of 1 to 1.5 hours anytime between 12:30 and 2:30 p.m., and wrap up your workday starting from 5:00 pm while completing a full 8-hour workday. Contract: CCNL Alimentare Industria IRCA fosters a dynamic environment, valuing different perspectives and international experiences, offering a stimulating context. We promote professional growth and career opportunities locally and internationally. With locations worldwide, we offer the chance to work on international projects, collaborate across cultures, and gain a global perspective. If you are looking for stimulating challenges and the chance to contribute your ideas for process improvement in an ever-growing company, IRCA is the right place. We welcome applications from candidates of all genders, backgrounds, identities, nationality, ethnic origin, sexual orientation, marital status, disability, parental responsibilities, age, religion or belief. We believe in equal opportunities for all and ensure that our hiring process complies with the highest standards of non-discrimination and inclusivity. IRCA Group is dedicated to fostering a diverse and inclusive work environment where everyone can be their authentic selves, reach their full potential, and feel a true sense of belonging. Join us in creating a workplace where diversity is valued, and everyone can thrive. Il presente annuncio è rivolto ai candidati appartenenti a qualsiasi orientamento o espressione di genere, nel rispetto dei principi di diversità e inclusione e di non discriminazione ai sensi del D.lgs 198/2006. #J-18808-Ljbffr