Booking Agent

Join Starhotels and become part of our Reservation Center as a Booking Agent at our Headoffice in Florence .

As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay.

Your responsibilities include:

• Mastering the art of efficient phone conversations.
• Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.
• Turning inquiries into successful contracted business deals.
• Identifying and pursuing promising sales leads with precision and enthusiasm.
• Responding to all enquiries in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.
• A passionate commitment to delivering exceptional customer experiences.
• A unique personality and a true passion for hospitality.
• Familiarity with Opera PMS.
• Experience in the role.
• Ability to anticipate and resolve challenges and complaint resolution finesse.

Embrace global diversity by speaking:

• Italian – fluently.
• English – fluently.
• Additional languages are a plus.

Unlock a world of benefits including:

• Exclusive discounted stays within the group.
• Discounts with our partners.
• Performer Management Program.

Embrace growth with:

• Exceptional career advancement opportunities.
• An attractive compensation package based on your experience.
• The chance to be a part of an ambitious, caring organization.

Join us to shape your outstanding career