Site Manager

Life tastes better with ice cream

With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry. We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure-play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high-performance, collaborative and focused on getting things done. We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

The role

The Site Manager is accountable for the full performance and long-term development of the Mappano ice cream and food manufacturing site. The role owns safety, food safety, quality, service, cost, people, engineering, maintenance, compliance, and stakeholder management, ensuring the factory delivers its business commitments while protecting product integrity and building a stronger culture of operational discipline, accountability, and continuous improvement. As the senior leader on site, the Site Manager represents the factory with employees, central functions, local authorities, unions, suppliers, customers, auditors, and the wider business. The role requires visible leadership on the shop floor, clear decision‑making, strong stakeholder management, and the ability to translate food manufacturing priorities into reliable execution at site level.

What You'll Be Responsible For

• Lead the Mappano site with clear ownership for performance, priorities, and our people.
• Set the direction for the site and translate business objectives into practical operating plans.
• Build a culture based on safety, quality, discipline, accountability, and continuous improvement.
• Lead the site leadership team with clear roles, priorities, routines, and performance expectations.
• Ensure effective collaboration across manufacturing, engineering, quality, supply chain, finance, HR, and support functions.
• Take timely decisions, remove barriers, and ensure delivery of site commitments.
• Promote a culture focused on safety, quality, and operational excellence
• Ensure full compliance with health, safety, environmental, food safety, quality, hygiene, and regulatory requirements for an ice cream or food manufacturing operation.
• Lead a zero-harm mindset through visible safety leadership, strong operating discipline, and robust factory hygiene standards.
• Maintain audit readiness and ensure corrective actions are closed with pace and rigour.
• Own site risk management, emergency preparedness, product recall readiness, and business continuity planning.
• Ensure food safety and product quality are protected across raw materials, processing, packing, storage, and dispatch.
• Deliver the production plan safely, reliably, and to agreed service, food safety, and quality standards.
• Own site performance across service, cost, productivity, waste, efficiency, reliability, and product quality.
• Run effective performance reviews and ensure actions, owners, and deadlines are clear.
• Drive loss elimination, standards adherence, and disciplined execution of improvement plans across production, utilities, and warehousing.
• Ensure labour, ingredients, packaging materials, utilities, cold storage, and other manufacturing resources are planned and used effectively.
• Ensure effective control of production scheduling, line changeovers, cleaning windows, shelf-life requirements, and cold-chain constraints.
• Ensure site assets, utilities, refrigeration systems, production lines, packing equipment, cold storage, and infrastructure are operated and maintained safely and effectively.
• Drive reliability, maintenance discipline, and asset performance improvement in a food manufacturing environment.
• Oversee maintenance strategy, execution, spare parts discipline, technical standards, and hygienic engineering practices.
• Sponsor engineering improvements and capital projects that support safety, food safe