Senior Customer Care Specialist

1 giorno fa

Ponzano Veneto TV, Italia Garmont International A tempo pieno

We are looking for a Senior Customer Care Specialist to join our Sales & Marketing team. You will ensure customer satisfaction and drive business growth by managing all stages of the order-related processes for our full product portfolio, both in Italy and internationally. Coordinates with:Direct and indirect sales network: support customer relationships, ensure compliance with commercial agreements, and proactively identify upselling and upgrade opportunities.Supply chain team: monitor order progress, manage shipping, meet customer delivery expectations, and provide timely updates.Finance team: assess customer credit status and manage the order-to-cash process. Key Responsibilities Monitor all stages of the order process up to shipment and invoicing, for domestic and international clients.Develop a "take care" policy and manage customer relationships in support of the sales team, acting as the main point of contact for customers regarding order status, providing updates, and gathering internally the necessary information to ensure customer satisfaction.Identify and implement continuous improvement initiatives in customer order management.Support sales and management teams with reporting and performance analysis.Handle post-sales activities, including returns, complaints, and delivery delays.Prepare performance reports for your area of responsibility.Continuously identify new ways to strengthen customer loyalty.Participate in Sales Meetings, trade fairs, and industry events to assist sales managers during order collection and sales campaigns. Key Requirements Technical / Hard Skills: Knowledge of order management processes and market/product expertiseFluent in Italian and English, German language skills would be advantageousCustomer relationship managementKnowledge of Microsoft Office Suite, ERP systems and BI tools Personal & Interpersonal / Soft Skills Customer orientation, excellent communication, empathyStrong problem-solving skills with attention to detail Goal-oriented and results-driven Effective time and priority management Teamwork and collaborative mindset Relationships & Organizational Context Internal Relations: Close collaboration with all company departmentsExternal Relations: ClientsAgentsDistributorsConsumersOrganizational Reporting Line: Reports to: CCOPlease send your CV and any additional relevant documents to hrgarmont@garmont.com

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