Front Office Agent

3 settimane fa

Ravello SA, Italia Belmond Management A tempo pieno

As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.

Reports to Front Office Manager

Primary Responsibilities Include:

  • Fulfil operations of the Front Office, according to the company policies, standards and procedures, maintaining high standards at all times: handle all guest arrival check-ins and departure check-outs
  • Create memorable and tailored experiences for all guests following Belmond standards
  • Coordinate guest services, working with local partners to ensure consistency in the level of service
  • Anticipate Guests’ needs and handle Guests’ complaints
  • Cross-sell hotel services and venues
  • Handle reservation inquiries and relative requests
  • Support the team with Concierge emails, PBX, chat
  • Consistently meet or exceed defined performance expectations as per management’s goals ensuring all guest satisfaction

Requirements

What You Bring:

  • Excellent communication skills, both with Guests and co-workers/colleagues. Skilled at engaging audience.
  • Detail and guest care oriented
  • Fluent in English and Italian
  • Possess a courteous and professional telephone manner
  • At least 2 years of experience in the same role, preferably in luxury hotels
  • Preferred knowledge of LQA and Forbes standards
  • Preferred knowledge of PMS Infor HMS and Alice Concierge systems but not required

Benefits

What We Offer:

At Hotel Caruso we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

  • Seasonal Labor contract according to C.C.N.L. Settore Turismo
  • Complimentary nights worldwide as per Belmond Discovering policy
  • Career opportunities within Belmond
  • Complimentary meals on duty
  • Uniforms dry cleaning
  • Lodging and residence cleaning for non-residents

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

This is your moment. Apply today

About Us

Caruso, a Belmond Hotel, is a romantic haven set high above the Amalfi Coast. This elegant 11th-century palace boasts lush, layered grounds, access to a private beach and cinematic panoramas between sea and sky. One of the world’s most iconic wedding destinations, Hotel Caruso is a dream-like setting for dazzling memories.

With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.

The Belmond & LVMH Family

Caruso, a Belmond Hotel, is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.

  • Location:

    Italy, Ravello

  • Department:

    Front Office & Guest Relations

  • Employment type:

    Full-time

  • Experience:

    Associate

#J-18808-Ljbffr

  • Front Office Agent

    3 settimane fa

    Ravello (SA), Italia Belmond A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvelous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your moment. ...

  • Front Office Agent turnante

    3 settimane fa

    Ravello (SA), Italia Belmond Management A tempo pieno

    As a Front Office Agent Turnante at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent turnante

    3 settimane fa

    Ravello (SA), Italia Belmond A tempo pieno

    As a Front Office Agent Turnante at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent Turnante

    4 settimane fa

    Ravello, Campania, Italia Belmond A tempo pieno

    Welcome to a world of exceptional experiences at Caruso, a Belmond Hotel!As a Front Office Agent Turnante, you will be part of a dynamic team dedicated to creating unforgettable moments for our guests. Your primary objective will be to deliver exceptional service, ensuring that every guest leaves with a lasting impression of our luxurious haven.Main...

  • Front Office Agent

    2 mesi fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that create an exceptional experience for all of our guests. In this role your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent

    3 settimane fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you're looking to develop your skills and be part of the future of luxury, this is your moment.Reports...

  • Front Office Agent

    2 mesi fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests.In this role, your primary objective is to show our guests such a marvellous time that they will want to return again.If you're looking to develop your skills and be part of the future of luxury, this is your moment.Reports...

  • Front Office Agent

    2 mesi fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you're looking to develop your skills and be part of the future of luxury, this is your moment.Reports...

  • Front Office Agent

    3 settimane fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent

    2 mesi fa

    Ravello, Italia Belmond A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that create an exceptional experience for all of our guests. In this role your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent Turnante

    1 mese fa

    Ravello, Campania, Italia Tn Italy A tempo pieno

    Job SummaryWe are seeking a highly skilled and experienced Front Office Agent Turnante to join our team at Caruso, a Belmond Hotel. As a key member of our front office team, you will be responsible for delivering exceptional customer service and creating memorable experiences for our guests.Main ResponsibilitiesFulfill front office operations according to...

  • Front Office Agent

    1 mese fa

    Ravello, Italia Belmond A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that create an exceptional experience for all of our guests.In this role your primary objective is to show our guests such a marvellous time that they will want to return again.If you're looking to develop your skills and be part of the future of luxury, this is your moment.Reports to...

  • Front Office Agent

    2 mesi fa

    Ravello, Italia Belmond A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvelous time that they will want to return again. If you're looking to develop your skills and be part of the future of luxury, this is your moment.Reports...

  • Front Office Agent

    3 settimane fa

    Ravello, Italia Belmond A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvelous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent

    2 settimane fa

    Ravello, Italia Belmond A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvelous time that they will want to return again. If you're looking to develop your skills and be part of the future of luxury, this is your moment. ...

  • Front Office Agent Turnante

    2 mesi fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent Turnante at Caruso, A Belmond hotel you are part of a team that create an exceptional experience for all of our guests. In this role your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent Turnante

    2 settimane fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent Turnante at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you're looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent

    2 mesi fa

    Ravello, Italia Belmond A tempo pieno

    As a Front Office Agent at Caruso, A Belmond hotel you are part of a team that create an exceptional experience for all of our guests. In this role your primary objective is to show our guests such a marvellous time that they will want to return again. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.Reports...

  • Front Office Agent Turnante

    2 mesi fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent Turnante at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests.In this role, your primary objective is to show our guests such a marvellous time that they will want to return again.If you're looking to develop your skills and be part of the future of luxury, this is your...

  • Front Office Agent Turnante

    2 mesi fa

    Ravello, Italia Belmond Management A tempo pieno

    As a Front Office Agent Turnante at Caruso, A Belmond hotel you are part of a team that creates an exceptional experience for all of our guests. In this role, your primary objective is to show our guests such a marvellous time that they will want to return again. If you're looking to develop your skills and be part of the future of luxury, this is your...