Field Service Engineer

18 ore fa

Varese VA, Provincia di Varese; Lombardia, Italia Hitachi Tempo pieno

Overview

As a Field Service Engineer, you will execute service tasks across installation, maintenance, repairs, and upgrades while adhering to Hitachi Energy standards and safety guidelines. You will work hands-on with HV equipment, analyze technical issues on-site or remotely, and ensure customer satisfaction through reliable service delivery. You will coordinate materials and report outcomes, driving improvements to prevent repeated faults. This role offers front-line impact in a mission-driven energy tech environment with substantial field travel.

Retribuzione / Benefits

  • Incentive Plan
  • Lunch ticket or canteen
  • Health Insurance
  • Pension Fund
  • Welfare
  • Flexible working hours and Hybrid work model

Responsabilità

  • Perform service tasks across multiple categories including installation, commissioning, maintenance, repairs, upgrades, and retrofits
  • Troubleshoot equipment failures and recommend corrective actions to prevent recurrence
  • Coordinate availability and quality of materials, parts, and tools for service activities
  • Prepare documentation and reports for customer sign-off
  • Build and maintain strong customer relationships and understand their needs
  • Apply safety and environmental practices and report unsafe conditions
  • Travel within Italy to service sites (>80%)
  • Contribute to customer satisfaction by aligning work with customer orders and expectations

Requisiti fondamentali

  • Electrotechnical diploma
  • On-site experience with HV equipment
  • Fluency in Italian and English
  • Ability to work in a team and meet deadlines
  • Willingness to travel in Italy (>80%)
  • teamwork
  • communication
  • problem-solving
  • HV equipment familiarity
  • service and troubleshooting skills
  • ability to follow safety guidelines and processes