Business Reporting Specialist

The Business Reporting Specialist will join the Reporting & Analytics team within the Commercial Direction of Private Individuals Banking, where data plays a key role in shaping commercial strategies and customer journeys. In this role, you will sit at the intersection between business and data, working closely with commercial and servicing teams to transform complex data into clear insights, meaningful KPIs and actionable dashboards. You will contribute to the evolution of enterprise BI solutions using IBM Cognos Analytics and/or Microsoft Power BI, leveraging data from the local data lake. If you enjoy understanding business needs, asking the right questions to the data and translating numbers into decisions, this role is for you.
Responsibilities Act as a primary point of contact for business functions (strategy, products and servicing channels), collecting and understanding reporting and analytics needs
Translate business questions into analytical requirements, KPIs and reporting logic
Support the functional analysts to collect functional requirements for backend teams (data lake / data warehouse)
Design, develop and maintain reports and dashboards using IBM Cognos Analytics and/or Microsoft Power BI
Contribute to the definition and evolution of KPIs, ensuring consistency, clarity and business relevance
Coordinate testing activities (use cases, validation, UAT) in collaboration with business owners and data providers
Maintain and evolve the semantic layer (e.g. Framework Manager in Cognos environments)
Improve and fine‐tune existing reports and dashboards, enhancing usability and analytical value
Proactively propose new analytical views and insights to support strategic and operational decision‐making from a data‐driven perspective
Required Skills Solid experience with Business Intelligence and Reporting tools (Power BI, IBM Cognos Analytics).
Knowledge of SQL and familiarity with data warehouse models; SAS is a plus.
Strong analytical mindset with experience in KPI definition, performance monitoring, and data‐driven insights.
Ability to work closely with both business stakeholders and technical teams, translating needs into solutions.
Advanced proficiency in Microsoft Excel and PowerPoint.
Excellent communication, problem-solving, and stakeholder management skills.
Experience working in cross‐functional environments and managing multiple priorities.
Good understanding of banking products, processes, and regulations.
Fluent English.
Contract offer Contract offer:

Working conditions:

Permanent employment contract Working hours: Full time (37 hours per week) Applicable Collective Labour Agreement: National Collective Labour Agreement for employees in the credit sector (NCLA) Location: Milan (hybrid) Annual base salary starting from: 43.000€ Variable remuneration: in line with the applicable remuneration policies (with a target based on the role, outcomes linked to the Group, Business line/function, and individual performance)
The benefits of joining ING Flexible Smart Working
Competitive base salaries and performance‐based bonuses
Meal vouchers and corporate restaurant and bar
Health insurance and Accident insurancePension fund and welfare plan
Diverse cultures & Innovative mindsets
International Environnent and Talent Program
Commitment to sustainability
Lots of training development opportunities to help you grow
Lots of moments dedicated to physical and mental well‐being
A special day off when it is your birthday: we call it #doyourbirthday
And of course, we can't forget free water & coffee at the office
About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people's potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. #doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.
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