Boutique Milano Montenapoleone_ Client Advisor

4 settimane fa

Bolzano, Italia Ali Spa A tempo pieno

JOB SUMMARY For the peak season (mid-November 2025 to the end of February 2026), we are looking for Client Advisors to be hired on a temporary contract. A member of the Client Services team supporting client contacts (call, chat, email) and servicing omni-channel client interactions for the Prada EMEA's region, managing also the cross-functional interactions with stores located in EMEA and corporate departments ensuring a personalized client experience. RESPONSIBILITIES Embrace a culture that puts the client experience first and foremost Execute strategies that drive client retention and engagement Maximizing use of the client relationship management system while providing client support through phone, email, live chat and whatsapp Adopt an authentic approach to clienteling and build long term relationships with clients by personalizing the client experience at every touchpoint Responding efficiently and accurately to clients, explaining possible solutions, and ensuring that clients feel supported and valued Seize opportunities to sell, cross-sell or upsell products when they arise Assist clients with all post sale inquires including delivery, returns, repairs, and refunds Work to quickly resolve all issues affecting clients' orders and in a professional manner by communicating with boutiques and concessions Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed Partner with Client Service Team Leader to escape incidents as appropriate Partner with Store Operations in supporting the management of client queries, including complaints, requests for post-sale assistance, availability and other merchandising request Frequently attend educational seminars to improve knowledge and performance level Understanding and striving to meet or exceed call center metrics while providing excellent consistent Client Service Be the voice of our Groups Client Service team, by providing a high level of luxury service REQUIREMENTS Passion to connect with clients and cultivate personalized relationships to drive sales Exceptional Client Service, active listening, and verbal and written communication skills, professional phone voice Understanding of company products, services, and policies Proficiency with computers, especially with CRM software, and strong typing skills Ability to ask inquisitive questions and diffuse tense situations Strong time management and decision-making skills Adaptability and accountability Fluency in English, Italian and French is mandatory 5 / 7 including Saturdays and Sundays on a rotating basis. Shifts : 09 : 00–18 : 00 or 11 : 00–20 : 00 Temporary contract J-18808-Ljbffr

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