Hotel manager: Vice Resident Manager

pbABOUT US /b /p pFounded in 2007, Experimental
* was born from a desire to redefine hospitality. /p pAt first, a humble cocktail bar tucked away in Paris. As doors opened to new cities, restaurants and wine bars soon followed. Finally hotels, the ultimate measure of hospitality, an experience that weaves each element under one roof. /p pOver the years, the map has kept expanding, from European capitals like Rome, Paris and London to seasonal escapes such as Comporta, Ibiza and Menorca in summer, and the slopes of Verbier and Val d'Isère in winter. The group also has addresses in Porto, Venice, New York, Biarritz and the Cotswolds. /p pHoused in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita: elegant, timeless, and irresistibly Italian. /p pThe property features 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome. /p pJoin Experimental at this exciting new chapter and help shape the hotel's journey as it establishes itself on the Roman hospitality scene, where creativity, passion, and the joy of hospitality come together. /p pbABOUT THE JOB /b /p pAs Resident Manager, you are responsible for overseeing the accommodation operations of Experimental Roma, ensuring smooth day-to-day operations and an exceptional guest experience. /p pYour role is hands‑on and operational, with a focus on the Rooms Division, including Front Office, Reservations and Housekeeping. You will lead and support the teams in delivering the creativity, elegance and excellence that define the Experimental spirit. /p pIn this role, you will be responsible for: /p pbOpening Operational Development /b /p ul liSupport the hotel’s transition into its first phase of operations, ensuring that processes and routines are established and continuously improved. /li liEnsure that rooms, equipment and accommodation areas are fully operational and maintained to the expected standards. /li liIdentify and resolve any operational issues arising after opening, working closely with the relevant support teams. /li liEnsure that the accommodation teams have the tools, resources and procedures needed to deliver a seamless guest experience. /li /ul pbOperations /b /p ul liOversee the smooth daily operation of the accommodation departments, including Front Office, Reservations and Housekeeping. /li liEnsure fluid communication and coordination between teams to guarantee a seamless guest experience. /li liRepresent the hotel and the Experimental brand through exemplary guest engagement, personalised advice and service, fostering guest satisfaction and loyalty. /li liMonitor the condition, cleanliness and presentation of guest rooms and accommodation areas, coordinating maintenance needs and ensuring the property is kept to the expected standards. /li liSupport and guide the accommodation teams in developing and improving their daily operations. /li liEnsure compliance with hygiene and safety regulations in line with local standards. /li /ul pbGuest Experience Standards /b /p ul liEnsure that Experimental’s service standards and hospitality philosophy are consistently reflected throughout the guest journey. /li liHandle guest feedback, complaints and special requests with professionalism and care. /li /ul pbRevenue Management Performance /b /p ul liMonitor accommodation performance and contribute to achieving revenue and budget targets. /li liWork closely with the Revenue and Sales teams to support the implementation of pricing, distribution and sales strategies. /li /ul pbAccounting Financial Control /b /p ul liSupervise inventories and stock management related to the accommodation departments, in line with group standards. /li liCoordinate administrative and reporting matters related to accommodation operations with the group’s headquarters. /li /ul pbHuman Resources /b /p ul liEnsure compliance with local labour laws and regulations. /li liSupport recruitment and onboarding for the accommodation teams in collaboration with the HR department. /li liOversee team scheduling in line with business needs and occupancy levels. /li liSupport the professional development and training of your teams, fostering a culture of service excellence and collaboration. /li /ul pbABOUT YOU /b /p pYou are a passionate hospitality professional with a strong operational background and a hands‑on approach to hotel management. /p ul liYou have solid experience in hotel operations, ideally in a Resident Manager, Deputy Hotel Manager or Rooms Division leadership role within a high‑end hotel. /li liYou have a strong understanding of accommodation operations, particularly Front Office, Reservations and Housekeeping. /li liYou have a good understanding of hotel performance indicators, revenue management and cost control. /li liYou are fluent in English and Italian (French or a third language is a plus). /li l