Marketplace Specialist

WEARAD

ARAD is a strategic consulting company operating in the field of digital transformation. We help both large international companies and Italian start-ups to create or improve their business through the opportunities offered by digital, supporting them in defining the most appropriate strategy for their operating scenario and following them in its implementation.

The sectors in which we operate primarily are retail, grocery, food & beverage, and fashion.

We are looking for inspired talents, digital enthusiasts who want to grow professionally in a fast and stimulating environment, taking advantage of the opportunity to be directly involved right away on various and complex projects, ranging from strategic to organizational consultancy, from optimization of e-commerce performance to product management, from the set up of digital channels to business development.

WHY WORK WITH US

At ARAD we work every day to affirm a new way of consulting: simpler, more efficient, more humane. Even if we are a small team, we manage projects for big brands and every member of the team is actively involved and gains experience daily.

One of our core values is the spirit of collaboration, we help each other as we all work for the same goal.

We put people first - life can be hard, we actively try to make it easier: for instance, we combined on-premises (either in our Bologna, Milan or Padova offices) and remote working before it was cool.

We value ideas - all ideas are worth sharing but most importantly hearing, no matter where they come from: we debate (friendly), we choose the path and we all commit.

We strive for greatness - we are proud to have both great clients from a wide range of different industries and great talents to push our limits further every day.

We grow with you - having a small team means that every new addition has a deep impact on our dynamics and shapes the way to the ARAD of the future.

We have fun along the way - we are a cohesive bunch of characters but we are always open to welcoming new friends to the party

WHO YOU WILL BE

We are seeking a dynamic and experienced Marketplace Specialist to join our team at ARAD. As a Marketplace Specialist, you will be working closely with the Marketplace Senior Expert and leader of the Marketplace area, by supporting and providing strategic consultancy and temporary management services to our clients in optimizing their presence and performance on various online marketplaces such as Amazon, Zalando, Farfetch, and more.

You will collaborate closely with our clients to develop and implement effective marketplace strategies, oversee day-to-day operations, and drive growth and success on these platforms.

WHAT YOU WILL DO

• Strategic Consultancy: Collaborate closely with the Senior Marketplace Expert to implement strategic initiatives and ensure alignment with client objectives.
• Execute marketplace strategies developed by the Senior Marketplace Expert, ensuring accurate and timely implementation across all client accounts.
• Collaborate with clients to develop tailored marketplace strategies aligned with their business goals.
• Conduct market research and analysis to identify trends, opportunities, and challenges within the online marketplace landscape.
• Provide insights and recommendations to optimize product listings, pricing strategies, and promotional activities.
• Develop and implement strategies to enhance brand visibility, customer engagement, and sales performance on various online marketplaces.
• Supervise and assess the distribution model of the brand from an omnichannel perspective, making sure the Marketplace sales touchpoints are correctly inserted in Brand’s ecosystem.
• Marketplace Management: Oversee the daily management and optimization of client's marketplace accounts, including order and fulfillment management, inventory optimization, and performance monitoring.
• Manage product catalog and content, ensuring accuracy, completeness, and optimization for improved discoverability and conversion.
• Coordinate with internal teams and external partners to streamline processes, resolve issues, and ensure seamless integration with client's overall ecommerce operations by maintaining a high level of service and client satisfaction.
• Coordinate with junior team members to delegate tasks and oversee the execution of operational activities in line with the established strategy & scope of the project.
• Relationship Management: Serve as the primary point of contact for client's marketplace partners, fostering strong relationships and representing their interests.
• Collaborate with cross-functional teams to ensure alignment and support for marketplace initiatives, including marketing, sales, and customer service.
• Actively engage with clients to understand their needs, address concerns, and deliver exceptional service and results.
• Performance Monitoring & Reporting: Monitor and analyze marketplace performance metrics, identify key trends and insights, and prepare regular reports to track progress and measure success.
• Provide actionable recommendations based on data-driven insights to optimize performance, drive sales growth, and maximize ROI for clients.
• Work closely with the Senior Marketplace Expert to present periodical project KPIs and evaluate performance against strategic objectives and adjust tactics as needed to optimize results.

WHAT YOU MUST HAVE

• Strong digital and ecommerce background with a proven track record of success in managing online marketplace channels.
• Proficiency in digital tools and platforms, with advanced skills in the most used platforms for data analysis and reporting (Office suite, G-suite, Looker studio, PowerBI, etc).
• Excellent communication skills with fluency in English, both written and spoken.
• Collaborative mindset with the ability to work effectively in a team environment and coordinate activities across multiple stakeholders.
• Proactive approach to problem-solving and decision-making, with a focus on delivering high-quality results and exceeding client expectations.
• Adaptability and flexibility to navigate a fast-paced, evolving work environment.
• Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines effectively.
• Excellent analytical and problem-solving skills.
• Strong learning agility and adaptability to navigate the dynamic digital landscape.
• Effective communication and collaboration skills with a focus on teamwork and client satisfaction.

BONUS POINTS FOR

• Familiarity with a diverse range of online marketplaces such as Farfetch, Amazon, Zalando, Miinto, 24s, Privalia / Veepee, etc.
• Previous experience in ecommerce or related fields.
• Proficiency in additional languages such as French, Spanish, or German.
• Knowledge of the fashion industry, particularly in the luxury section.
• Experience in market analysis and strategic planning.
• Strong financial acumen with the ability to conduct financial analysis and build models.