Country Manager Italy

Operating within the global AXA Partners framework, the Country Manager is accountable for leading and overseeing the business, the employee engagement and satisfaction/loyalty of our key partners. They are responsible for ensuring profitable growth and customer service targets are met. The Country Manager will lead all functions to deliver the strategic plan, including financial targets

The Country Manager holds key regulatory responsibilities and accountability, and manages:

• Approximately ~€300 M GWP
• Main lines of business: Assistance in Motor, Health, Home, Travel Insurance; Legal Protection and Credit & Life Protection
• 380 Headcounts
• Chair of the Country Leadership Team
• Member of the Regional Senior Leadership Team & member of Executives 50

Local grade: Dirigente _CCNL Ania dirigenti

What You’ll Be Doing

Country Leadership and P&L accountability:

• Lead Country Senior Leadership Team, creating and motivating a strong cross functional team to define and deliver the country strategic plan. Engage all functions in the needs of local clients and customers to ensure strong alignment with the business agenda.
• Develop the strategic plan and budget for the country in line with AXA Partners’ global strategy. Lead the implementation of the country’s strategic plan, ensuring communication and understanding of the strategy within the country and with key stakeholders.
• Own and drive the country P&L, actively monitoring and taking actions to ensure profitable growth is achieved.
• Drive business transformation in the country with the aim of improving the customer and employee journey and simplifying the way AXA Partners is running. Identify opportunities and risks for change and work in conjunction with global and support functions to drive benefit from transformation.
• Lead key governance bodies in the country/ for the legal entity, ensuring all audit, regulatory, control, compliance and security needs are met.
• Represent AXA Partners locally with government, statutory/regulatory bodies and business partners/allies
• Lead the provision of premises and optimization of the site strategy with support from Real Estate, Procurement and Security.
• Lead Business Continuity Planning and Country crisis cell.
• Lead the relationship between AXA Partners and other AXA entities in the country, identifying and driving opportunities for commercial growth and synergy between AXA entities. Ensure service level satisfaction for existing business.

Business Development

• Define and lead the deployment of the country’s business development strategy, to deliver sustainable and profitable growth.
• Determine the market/ customer requirements and work in conjunction with Customer & Innovation to ensure commercial propositions & products meet local client needs. Ensure that all products are reviewed before launch to ensure fair customer outcomes will be delivered and that wordings are clear.
• Identify the best business development opportunities locally, with a focus on large corporate clients, while ensuring “farming” of existing clients. Validate sales pipeline and co-ordinate sales and marketing activity, leveraging expertise support to deliver profitable growth.
• Monitor profitability of new business and contracts portfolio, taking action to ensure profitability is optimized.
• Directly lead Sales teams to deliver commercial targets. Ensure capability of team is developed through talent attraction, development and active talent management.
• Ensure relationships with existing business customers are managed effectively and service level satisfaction is achieved, particularly for AXA entities.
• Be the visible market leader for the product set in the market, working to raise brand visibility and positioning.

AXA Relationship

• Build new relationships and maintain existing ones with other AXA entities locally and globally. Where AXA entities are business customers, ensure relationships are managed effectively to deliver service level satisfaction.
• Look for innovation for AXA entities with the aim of helping AXA to differentiate vs competitors
• Build and actively ma