Local Specialist

As a Local Specialist, you will be the key point of contact for delivering exceptional on-the-ground support to clients staying in villas across Sardinia. You will use your love for your destination(s) to help our clients plan for their stays and ensure the smooth running of the itineraries on the ground, surprising them with thoughtful touches throughout. Much of your time will be in direct touch with our clients guiding them in their plans and assisting them on the ground whilst working alongside property owners, villa staff, suppliers. An important aspect of your role is ensuring quality across our properties and cultivating a network of specialist suppliers capable of providing our clients with access to our destinations that other operators just can’t match.
Meet clients when required and throughout their stay to answer calls and messages, and to resolve situations promptly and in the interests of TTT.
regarding arrivals and clients providing them with training where necessary about TTT and client expectations.
Liaise with local providers to ensure that services booked are organised seamlessly.
In some cases, arranging client calls in advance of their stays to discuss and fine‑tune their itinerary, including suggesting experiences and services, making local bookings and organising special events.
Seasonal preparation and quality audits
Where required, and after training, conduct audits before, during and after the season to identify areas for improvement and ensure quality.
Report any major issues raised or property damages and assist investigating the cause and relevant repair or replacement costs, keeping your Manager informed and following up to ensure resolution, to the clients’ satisfaction.
Assist line manager and Client Relations team (where needed) in post-holiday client service issues, or post-holiday issue resolution where necessary.
Assisting with marketing initiatives as required by the business, taking an active role in sharing your expertise with the team through regular updates, training and assisting in training trips to the destination.
Support TTT’s marketing activities such as hosted press trips for the international media or influencers, PR trips, occasionally helping with the planning and execution of press trips (journalists visiting and/or staying in The Thinking Traveller’s villas).
Keep the Properties Team up to date with any changes to the properties and ensure that the quality standards are defined and continue to meet the TTT standard.
Advise the Senior Local Manager if any information changes in relation to services or information for the villa on the website, villa services tables so they can be updated accordingly.
Language Skills : Fluent in English and Italian; additional European language(s) are an advantage.
Strong familiarity with Sardinia (preferably a resident), including its geography, logistics, and cultural offerings.
A confident and articulate communicator with a love of travel.
Friendly and professional manner in person and over the phone, with fantastic listening skills.
Excellent writing skills to compose emails, guides and letters to excite and inspire our clients.
Computer literate: Microsoft Outlook, Word, Excel, etc. Experience using client data systems an advantage.
An agile ability to adapt to new processes and procedures within a dynamic environment.
Previous experience in hospitality, travel, or luxury customer service.
Passion for exceeding client expectations in a luxury travel setting.
Availability to work on weekends, as well as flexibility within working hours.
Training and professional development in luxury travel and villa operations.
Your unique perspective and potential contributions are valued, as we strive to create an environment that is inclusive and supportive to all.
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