Data Center Operation Manager, Data Center Operations

Job ID: 3158155 | Amazon Data Services, Inc.
Manage a team that maintains cloud infrastructure for global data center operations AWS is looking for technology managers with experience in people management, strong technical understanding and the drive and vision to take AWS Data Center Operations to the next level. The successful candidate will have experience creating/devising strategies, mentoring people at all levels, sponsoring projects, and proposing technical solutions. This position involves leading teams in hardware and network diagnostics followed by physical repair and includes participation in an on‑call rotation.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. Prioritize and assign trouble tickets to data center technicians and operators
Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
Recruit and train data technicians to ensure appropriate staffing levels
Ensure effective and efficient management of day‑to‑day data center operations including queue management, 7/24 shift arrangement and hardware logistics
Fast‑learn or act as the subject matter expert across all aspects in data center operations
Manage Large Scale Events (outages) and act as the call leader
Manage and improve the work‑flows and throughput for data center operations
Maintain the on‑call schedule coordinating absence and vacations
Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
This role supports data centers in various operational stages. The position may be assigned to a facility still under development, requiring travel to established locations for training until the designated site becomes fully operational.
Ability to travel to or commute between data center locations as needed
Willingness to temporarily work at alternative sites during training periods or until assigned facility is operational
Travel frequency will vary based on business needs and operational status of assigned facility
Candidates must be able to travel (over 50 miles) or commute (less than 50 miles) to active data center sites as required by business needs
In addition to strong knowledge in data centers, hardware and network repair, candidates will create documentation, innovate solutions, participate in site‑level projects, and resolve complex problems within the Data Center Space. The team operates 24/7 with an on‑call rotation.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform, trusted by startups to Global 500 companies to power their businesses.
AWS values curiosity and connection. Amazon continuously raises the performance bar and offers resources to help you develop into a well‑rounded professional.
We value work‑life harmony and strive for flexibility as part of our culture, ensuring that success at work does not come at the expense of home life.
4+ years of Information Technology (IT) experience, or a Bachelor’s degree in computer science, engineering, mathematics, or equivalent
~2+ years of people management experience
~2+ years of operations and on‑call support for data center facilities, mission critical plants, or production facilities experience

2+ years of computer hardware experience, including troubleshooting and repairing experience
~ Experience in technical writing in a relevant field
~ Certification in an applicable field such as A+, Net+, Sec+, CCNA, LPIC, Linux+, AWS certification, CND (Certified Network Defender), Network+, or Security+
~ Experience with system management tools and client/server environments

Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription), Basic Life & AD&D insurance, optional Supplemental life plans, Employee Assistance Program, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage, 401(k) matching, paid time off, and parental leave.